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Old 01-18-2008, 12:52 PM   #1
pm me 4 it plz
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Exclamation Unanswered: OMG PLEASE HELP ME! (read aloud it rhymes)

well i logged onto my account and all of my items are missing even the ones in my house i had the same ammount of money as before and i went to the w shop and none of the item's pictures showed up then i logged onto my sister's account and it did the same thing!!! i am beginning to wonder if it is my computer please help me if you can i would really appreciate it thanks!!!
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Old 01-18-2008, 05:58 PM   #2
look at me! im
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Default Re: OMG PLEASE HELP ME! (read aloud it rhymes)

you might want to try to contact Ganz try calling them but they might not answer.
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Old 01-18-2008, 11:10 PM   #3
pollywog2
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Default Re: OMG PLEASE HELP ME! (read aloud it rhymes)

Sometimes it helps to log out and then log back in. If that doesn't work, log out, clear your cookies and then you could shut down your computer and resart it again. It could just be a glitch that made items disappear and it happens pretty often.

If this doesn't fix it be sure to contact Ganz. If you have the time it happened and the exact names of what is missing include that informatoin as well.

Good luck. I hope you reconnect with your items soon
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Old 01-18-2008, 11:32 PM   #4
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Default Re: OMG PLEASE HELP ME! (read aloud it rhymes)

:pig:HMMM! The same thing happened to me just the other evening. I was not sure what was up! I logged out and waited awhile, then it worked. Later, the same thing happened again. I too tried another account (my daughter's) and then my husband's. Theirs too did the same thing...no objects. So, I switched computers! I went to my husbands, and everything was fine. I believe my computer may be having some ram problems (memory problems) or it was my flash player on my computer not working properly. I turned off my computer for the night and since then, knock on wood, have not had any more problems. Observe your computer with other programs and other internet places to see if you have problems. If you do, then check, or have checked, your ram and flash player.

Good Luck!:husky:
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Old 01-18-2008, 11:45 PM   #5
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Default Re: OMG PLEASE HELP ME! (read aloud it rhymes)

The same thing happened to my sister last night. She logged out and then logged backin and allof her items in her dock had come back.
If they don't, I would contact Ganz through the customer service email on the log in page.
Hope this helps.
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