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Old 03-20-2009, 08:33 PM   #1
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Default Unanswered: OMG IM SO SCARED!

I adopted my magical retreiver and everything went fine. I went to my room and got the normal new pet routine. When i clicked get items from storage so that i could open up the pet bo, it wasnt there! I logged out and back in and it still didnt appear! I called webkinz but there was no use because they are off work until monday. What should i do!?!?!?!?!
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Old 03-20-2009, 08:34 PM   #2
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Default Re: OMG IM SO SCARED!

Calm down, I'm sure WW is being Glitchy; no need to freak.
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Old 03-20-2009, 08:38 PM   #3
what is going on
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Default Re: OMG IM SO SCARED!

This has been happening with other users, as well.

Restart your computer, clear your chache, and maybe it will pop up

If not, just wait out the glitch or contact GANZ
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Old 03-20-2009, 08:42 PM   #4
Hiya WI!
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Default Re: OMG IM SO SCARED!

I know it is hard to wait, but you have to for Ganz. Do not worry, you will get your item for sure. Or maybe it will just pop up! I was upset today because I had 3 V-day bears stuck in my room, when I went to customer service, they would not accept my information! When I logged back in, it fixed itself
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Old 03-20-2009, 08:44 PM   #5
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Default Re: OMG IM SO SCARED!

If i were you, i would wait until Webkinz World's down time tonight. Check back in the morning and maybe it will be there! Don't worry. You will get it back some way or the other! If you call Webkinz Customer Service monday, they will help for sure! I called once, and i got my missing items back, and they were very nice about it!
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Old 03-20-2009, 09:33 PM   #6
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Default Re: OMG IM SO SCARED!

You should wait until Monday if it doesnt reappear over the weekend to call Ganz.
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Old 03-20-2009, 10:08 PM   #7
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Default Re: OMG IM SO SCARED!

I think the best thing to do is be patient.
That's one thing you have to learn to be with Ganz.

I hope you get your package.
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Old 03-20-2009, 11:47 PM   #8
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Default Re: OMG IM SO SCARED!

oK, I would clear my cache and cookies. I would even put a "I have a pet stuck" form into them. Wait until Monday, then if it still isn't fixed call Ganz at 1-800-WEBKINZ. That is not a pet item you want to lose!

Last edited by KayJay17; 03-20-2009 at 11:48 PM.. Reason: forgot a word oops. . .
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Old 03-21-2009, 08:07 AM   #9
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Default Re: OMG IM SO SCARED!

I logged on this morning and it is still not there. I deleted all cookies, not sure how to clean my cache. . . Am i allowed to play with it, or would that mess things up even more?
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Old 03-21-2009, 08:12 AM   #10
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Default Re: OMG IM SO SCARED!

Just calm down. I would be terrified too. Just wait till Monday to call Ganz and check your account regularly. I'm sure it's just another glitch that will be fixed soon enough. I'll pray that it comes back.

Hope this helped!
~Warriors
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