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Old 08-02-2008, 03:08 AM   #1
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Default Unanswered: Oh no! What now??

My Clydesdale was registered yesterday, on August 1st. And the loot bag opened and said 'you've won these wonderful prizes' and it said 0 kinzcash. That's right. Zero. And that was it?! The gift box was there, but nothing in the loot bag.

People have said ganz won't do anything, should I even bother calling? I don't feel like being snapped at.


---------- Kattinz added 17 Minutes and 52 Seconds later ----------

OKOK- sorry for the false alarm. After the night's maintanence, I checked my dock and I had a wish coin and a rare item...

Last edited by Kattinz; 08-02-2008 at 03:08 AM.. Reason: Automerged Doublepost
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Old 08-02-2008, 03:09 AM   #2
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Default Re: Oh no! What now??

when that happend did you log out & then logged back in? My daughter's Clydesdale did some thinglike that and my husband just logged out but then when he logged back in every thing was there. If this doesn't help just email support and they will assist you as quickly as possible.
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Old 08-02-2008, 03:41 AM   #3
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Default Re: Oh no! What now??

Mine did the same exact thing last night. I had a little freak out moment, but then I did the log out, log in thing and everything was there. It's something about the first day, because I 've read that it happens to a lot of people. I'm glad we all got our prizes!
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Old 08-04-2008, 07:03 AM   #4
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Default Re: Oh no! What now??

OK I adopted my POTM last night and the same thing happened to me. I emailed Ganz last night and told them. I came here this morning to see if I could find anything to help me and I found this thread. So I went on this morning to look and see HOPING that my items would be there, but NO LUCK!!! My items are still not in my dock. Hopefully Ganz will do something about this. I was so excited in getting another POTM since I collect the exclusives, and now I am so dissapointed!!!
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Old 08-04-2008, 07:12 AM   #5
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Default Re: Oh no! What now??

The same exact thing happened to me. I logged out and then logged in hoping that my stuff would be there and it wasn't. Then I cleared my chashe and it was, so maybe try that.:el1:
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Old 08-04-2008, 07:37 AM   #6
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Default Re: Oh no! What now??

I've had something like that happen a couple of times. Sometimes logging out worked and then it didn't work another time. Good Luck!
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