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Old 02-05-2008, 11:10 PM   #1
Lil Kinz
Goalie is an unknown quantity at this point

Default Unanswered: Objects Stuck In Room

Okay - I have searched this forum for the last week to make sure this is not a re-post...

Problem:
I have an object floating in the middle of my room... I can not move / remove it, nor can I move / remove the table the object originally sat on top of...

This problem has now recently occurred to my fiance's room as well...

Following my search of this forum, the following "solutions" do not work:

1. Log in and out. We have both done this for DAYS now, with no resolution.
2. "Wow - this happens to me all the time" - great - thanks - glad we're not the only ones!
3. No, really! Great to hear, but please only post with information that will be helpful, not to just "hear" yourself talk. While I respect your joy in this world, I'm really interested in discussing this issue with people that may have a possible solution to it...

Sorry if that last part sounds offensive, but just search on issues on this forum - I've wasted too much of my life in the last week reading posts of people that love their pets instead of adding meaningful content to the discussion...

Thanks!
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Old 02-06-2008, 11:26 AM   #2
okey dokey artichoky
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Default Re: Objects Stuck In Room

okay, if you will go to the webkinz world's home page at the bottom there is a customer support button.

Then go to the I have something stuck in my room and fill out the form. I've had to do this a couple of times and they have fixed it for me.
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Old 02-06-2008, 11:28 AM   #3
pinkpolkadot345
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Default Re: Objects Stuck In Room

I just had an object stuck in my room. I emailed ganz and they were able to get it out. unfortunatly it took a while for them to find the problem. I would suggest emailing webkinz and then giving them a complete statement of what the item is andwhere it is stuck. They should be able to get it out. hope this helps.
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Old 02-06-2008, 11:33 AM   #4
ishes for Webkinz
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Default Re: Objects Stuck In Room

Send in the e-mail, but don't hold your breath. Ganz called and was able to fix it the last time it happened..It has happened again, today with a painting I can't move. I am keeping a list of things, so when they finally call me for the most recent e-mail, hopefully they will fix them.
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Old 02-06-2008, 11:43 AM   #5
brianogle
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Default Re: Objects Stuck In Room

That happens sometimes with my garden and I unable to do anything to that one crop, I leave the room and come back and then I can. It happens pretty much everyday on only one crop. It's weird but at least I can get it to work.
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Old 02-06-2008, 09:12 PM   #6
brother92
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Default Re: Objects Stuck In Room

View Post Originally Posted by stall50
That happens sometimes with my garden and I unable to do anything to that one crop, I leave the room and come back and then I can. It happens pretty much everyday on only one crop. It's weird but at least I can get it to work.
Sometimes I have plants that don't let me water them. Does that mean they are stuck?

Grizz

:rac::rdr::gor:

---------- grizz added 5 Minutes and 58 Seconds later ----------

View Post Originally Posted by Goalie
Okay - I have searched this forum for the last week to make sure this is not a re-post...

Problem:
I have an object floating in the middle of my room... I can not move / remove it, nor can I move / remove the table the object originally sat on top of...
Did that happen yesterday? I had 2 items that were on the table end up under it & they were frozen. I was able to move one to my dock today but the other is still stuck. Whenever I click edit & try to move it, my pet moves like I had never clicked edit.

Grizz
So many glitches, so little Webkinz time!

:rac::rdr::gor:



Last edited by grizz; 02-06-2008 at 09:12 PM.. Reason: Automerged Doublepost
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Old 02-07-2008, 01:04 PM   #7
bc2
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Default Re: Objects Stuck In Room

As everyone has stated, they will EVENTUALLY fix it, if you inform them.

I had two items stuck in one room, one table, one lamp... the lamp was floating in the middle of the doorway.

I filled out the stuck item form: http://customerservice.webkinz.com/cs/ss.php

Warning that it took them over a month to fix mine. They actually just fixed it yesterday.
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Old 02-07-2008, 01:09 PM   #8
Littlex3red
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Default Re: Objects Stuck In Room

I had to fill out the stuck form..

I also sent an email and spoke to someone -- my trophies keep doing it...

Warning -- they remove the items... and put them in your dock all of them... so if you have 4 of the item and one is stuck they all are in your dock...

Make sure you tell them what item and were it is
You must tell them both of the items so that they both can be fixed... I said a trophy once and did not mention the pedastal and that stayed stuck...

email address is support@webkinz.com

Good luck
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Old 02-07-2008, 02:20 PM   #9
kimmzy
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Default Re: Objects Stuck In Room

Ugh, I hate the stuck items. I've found that smaller objects (like toys) that are placed along the edge tiles tend to get stuck. I recently added a bit of counter space in my playroom so I could put the plushies up there and they were along the edge. They are all stuck. Previously I had success removing the counter they are on and login/logout or even just switch rooms. I haven't ever filled out the stuck objects form- usually things get unstuck on there own. I had a pot of tulips stuck in the middle of the floor for a week and after redecorating the room yesterday it became unstuck.

My advice is keeping small items away from the edges of the room(the ones with visible walls don't seem to be a problem).

Maybe we should start generating a list of stuck items. I've never had an issue with a piece of furniture get stuck so maybe there is some kind of trend.
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Old 02-07-2008, 03:13 PM   #10
MeTra or MeAlli
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Question Re: Objects Stuck In Room

So after you report it om thier customer service site do you keep doing that every day till it is fixed?

Tracy

:pgn:
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