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Old 01-10-2009, 04:51 PM   #1
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Question Unanswered: Not the usual stuck item????? Help!

Ok, so I have had items stuck in my room before. But, this is totally different. In the past when I have had a stuck item I was still able to place things in the area. It would be like it was there but it wasnt. But with this item, you can't move it, but you can't place items on it either. It is like it is glued to the floor. Has this ever happened to anyone else? I have posted some pics of what I am talking about. The item that is stuck is a cash cow trophy. I have also include pics of other stuck items that I was able to place things over top of. I have email ganz, but was wondering if you all had any other advice.

Last edited by jessicabarnhart; 02-02-2009 at 07:20 PM..
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Old 01-10-2009, 05:19 PM   #2
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Default Re: Not the usual stuck item????? Help!

This happened to me with my Cash Cow trophy as well.

Follow this link: http://customerservice.webkinz.com/cs/us_en/ss.php

fill out the form and when they unstick it, Ganz will send you an email to let you know that it is unstuck. Good luck!
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Old 01-10-2009, 05:20 PM   #3
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Default Re: Not the usual stuck item????? Help!

my advise is the same ^^^^^^^^^^^^
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Old 01-10-2009, 05:22 PM   #4
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Default Re: Not the usual stuck item????? Help!

hmm, weird. because everything else in my room is ok, except my cash cow trophy. hmmm.....
Old 01-10-2009, 06:00 PM   #5
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Default Re: Not the usual stuck item????? Help!

Ok, thanks guys (or gals!) I already sent them an email, so hopefully they can take care of this for me.
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Old 01-10-2009, 06:09 PM   #6
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Default Re: Not the usual stuck item????? Help!

What do you do if you have a stuck item and no email address. I am working on that.
Do I just call them?
Hope you get your trophy unstuck. It would be nice to place it on a stand.
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Old 01-10-2009, 06:16 PM   #7
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Default Re: Not the usual stuck item????? Help!

Yes, I placed it there to take a pic of it. I really want to send it to my other account so I can add it to my trophy room......... Hope you are able to get ahold of someone about your issue!!!!!!
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Old 01-10-2009, 06:17 PM   #8
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Default Re: Not the usual stuck item????? Help!

View Post Originally Posted by MsHoliday
What do you do if you have a stuck item and no email address. I am working on that.
Do I just call them?
Hope you get your trophy unstuck. It would be nice to place it on a stand.
The email address doesn't have to match the one that you registered with, any email addres will do. But if you don't have one at all, then I'm sure they can help you out if you call. When you leave your message include the information that you would put on the form and you should be fine.

Good luck!
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Old 01-10-2009, 06:52 PM   #9
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Default Re: Not the usual stuck item????? Help!

Don't worry, this is just a glitch. If you have a lot of Webkinz in the room, try to move some out. Or if you have a lot of furniture, take that out too. Sometimes too many things in a room can cause glitches. By the time you next log in, I'm sure it'll be fixed.
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Old 01-10-2009, 08:05 PM   #10
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Default Re: Not the usual stuck item????? Help!

That's weird... You should go to Customer Service and fill out the form to have them remove it.
http://customerservice.webkinz.com/cs/us_en/ss.php

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