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Old 09-30-2007, 07:30 AM   #1
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Angry Unanswered: NOT a Happy Camper

I'm peeved! I understand that Webkinz is a huge site with many visitors and many accounts. I understand that there will be problems, technical glitches, etc. But what does Ganz do about them when things happen? I've written to customer service/tech support in the past and I got a form letter in return that said the same thing no matter what the problem was "we're working on it..."

Well, those of you who partake in the Charm Forest know how insanely difficult it is to locate a fairy with a charm...and oooh when you find one with a key...wowsers! It's like you've struck gold! Today, I had such an experience. I found a fairy with a key, I located a door, and voila, 5 pixie pods to open. I received the following: 2 coins of 100 KC, sap glop, and two charms (one of which I had already). This is where the peeved part comes in...

I clicked on my charm box to look at the new charm more closely...and it wasn't there! PLUS I did not get 100KC for the charm I already had (which is the way the game goes). So, I logged out and ,logged back in...still not there.

So I put this question to all of you...what should I do???? I want that charm more than I want the 100 KC. Heck, I deserve it for all my hard work and searching in the Charm Forest. Any suggestions would be most appreciated...and any specific way to construct a strongly worded message to tech support would also be appreciated.

Thanks!!
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Old 09-30-2007, 07:35 AM   #2
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Default Re: NOT a Happy Camper

All you can do is complain to Ganz.

But they have told others that they can't replace lost charms.

What would get their attention is if people got mad enough to stop buying webkinz or to close their accounts.

Those are both pretty drastic though for a missing charm.

I would be a little disapointed too, but it wouldn't bother me that much.

Sorry you lost your charm!
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Old 09-30-2007, 07:43 AM   #3
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Default Re: NOT a Happy Camper

wow that stinks!!!!! same thing as Ladybugpug said tell Ganz.
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Old 09-30-2007, 07:43 AM   #4
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Default Re: NOT a Happy Camper

I hear ya, ladybug...but I wouldn't consider this a lost charm...I think they refer to a misplaced real world charm and not a virtual one. Afterall, it never made it into my charm box and that's not my fault!!

I can't seem to locate the Webkinz tech support/compaint e-mail. Would someone be so kind as to post it here?

Thanks...
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Old 09-30-2007, 07:49 AM   #5
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Default Re: NOT a Happy Camper

No, they meant the virtual charms. Lots of posters have said they lost virtual charms and Ganz said they cannot replace the virtual charm.

Unless they change the policy, your charm is gone for good. Sorry!
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Old 09-30-2007, 08:06 AM   #6
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Default Re: NOT a Happy Camper

hello sky~

Im soo sorry to hear about your bad luck..this problem seems to be recurring alot and yes its unfortunate that GANZ hasnt been able to do alot about it as far as returning items to people.

The best thing to do is complain and continue to make them aware of these things happenning.

To contact ganz:
support@webkinz.com
#1-866-web-kinz

If your items continue to not show up after a few logins you may also consider reporting your missing items on Justins thread here:
http://www.webkinzinsider.com/forum/...nz-t59344.html

good luck and keep us updated
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Old 09-30-2007, 08:10 AM   #7
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Default Re: NOT a Happy Camper

I would recommend taking screen shots when this happens. It may help to have something to back up your complaint if you can include a picture.
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Old 09-30-2007, 08:29 AM   #8
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Default Re: NOT a Happy Camper

Thanks for the contact info, Mom2hnemi...I will be writing and/or calling very soon!

Also, Kayembee...great idea with taking screen shots! If I could have anticipated this happening, I would have done that right away.

*sigh* we shall see what complaining gets me...
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Old 09-30-2007, 08:43 AM   #9
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Default Re: NOT a Happy Camper

View Post Originally Posted by Skylarking
*sigh* we shall see what complaining gets me...
It can't hurt to try. If enough people complain they might fix the problem or find a way to replace lost charms.

Good luck to you!
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