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Old 08-03-2010, 06:52 PM   #1
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Default Unanswered: Not getting Deluxe points or gifts for first of month

I didn't get my gifts or points on Aug 1 and I am a current deluxe member. I emailed Ganz and they want me to call them.

I don't have any tags from my pets. I do have the credit card from my acct (it's my credit card).

Anyone else have that problem?

thanks.
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Old 08-03-2010, 06:59 PM   #2
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Default Re: Not getting Deluxe points or gifts for first of month

do you have the full membership or the $2 membership?
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Old 08-03-2010, 07:02 PM   #3
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Default Re: Not getting Deluxe points or gifts for first of month

Also, does your membership expire this month? I think ours might expire the 8th, and I think you don't get any more points or the monthly gift unless yours goes through the full month. Good luck!
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Old 08-03-2010, 07:02 PM   #4
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Default Re: Not getting Deluxe points or gifts for first of month

heres what the $2 that might be what you have, the $2 membership not the full.: This discounted membership is similar to the other Deluxe membership options, but not identical. For $2 a month, a Webkinz player can have access to all of the in-game Deluxe features that all other Deluxe members have, but they will not get a monthly clothing gift, eStore points, or subscription prizes. For a complete explanation of the four different membership options, please visit the Ganz eStore's Deluxe page, HERE.
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Old 08-03-2010, 07:06 PM   #5
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Default Re: Not getting Deluxe points or gifts for first of month

I bought three months at one time and it's not due to expire until Sept. I got an email saying they were charging my card for this month, so I know it's paid for. Hmpf.
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Old 08-03-2010, 08:36 PM   #6
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Default Re: Not getting Deluxe points or gifts for first of month

hmm...im not sure then sorry.
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Old 08-04-2010, 07:51 PM   #7
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Default Re: Not getting Deluxe points or gifts for first of month

If your membership expires this month, then you won't get the gift or points. You need to have deluxe membership for the full month in order to get them. For example, if you renew your membership this month, then you will both the points and the gift.
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Old 08-04-2010, 07:56 PM   #8
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Default Re: Not getting Deluxe points or gifts for first of month

View Post Originally Posted by MAKroll
heres what the $2 that might be what you have, the $2 membership not the full.: This discounted membership is similar to the other Deluxe membership options, but not identical. For $2 a month, a Webkinz player can have access to all of the in-game Deluxe features that all other Deluxe members have, but they will not get a monthly clothing gift, eStore points, or subscription prizes. For a complete explanation of the four different membership options, please visit the Ganz eStore's Deluxe page, HERE.
Exactly, so do you have the two dollar one, or the full one?
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