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Old 02-04-2010, 01:52 PM   #1
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Default Unanswered: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

I have been unable to get in KinzChat, the Clubhouse or the Park since Wednesday maintenance. I get a message saying "Could not connect". Is someone else having the same problem?

I cleaned my cache but still nothing. What can I do?
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Old 02-04-2010, 01:59 PM   #2
FIA
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Default Re: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

Did you log out of Webkinz World before you cleared your cache? If you're still logged on when you do it, it won't work.
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Old 02-04-2010, 02:41 PM   #3
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Default Re: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

try also getting rid of the cookies i know my cache and cookies are in dif places

Also i usually close the window refresh webkinz and open a new window
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Old 02-04-2010, 03:34 PM   #4
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Hi,

I had that problem with my work laptop. The message is "could not connect"

Below is a copy of an email I got from Ganz when I contacted them about the problem. Unfortunately, it didn't help with my work laptop--maybe because of its security settings or firewall.


I hope this helps! Good Luck!


Hello,

Thank you for writing.

You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.

Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.

If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'.

Thank you,

Webkinz Customer Service
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Old 02-04-2010, 06:25 PM   #5
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Default Re: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

Thank you all for your help. I will try all your suggestions.
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Old 02-04-2010, 10:11 PM   #6
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Default Re: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

I have had the same issue lately
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Old 02-04-2010, 10:11 PM   #7
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Default Re: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

It seems for me though to have something to do the fact that i am on a work computer
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Old 02-05-2010, 01:35 AM   #8
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Default Re: Not being able to get into KinzChat, the Clubhouse or the Park since last maintenance

That's very... different, that never happened to me.
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