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Old 05-06-2010, 01:27 PM   #1
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Default Answered: Is it normal? what should I do?

Ok, had some problems with 2 of my pets, so got e-mail saying they changed my pw, and taking care of this, is it normal? and should I keep the new password until they fix the problem?
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Best Answer - Posted by rockermom
Oooooh I would call ganz......NOW.

No one should change your password but YOU
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Old 05-06-2010, 01:31 PM   #2
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Default Re: Is it normal? what should I do?

That is really strange. I have never heard of getting an email saying the password has been changed.

How did you contact Ganz about your problem? If you sent them an email, it is very unusual to get any kind of message back from them except a standard response. I would at least change my password and make sure that the email came from Ganz.

Another phone call would help, too.
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Old 05-06-2010, 01:35 PM   #3
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Default Re: Is it normal? what should I do?

Yeah it was from webkinz hebrew support of ganz, they've helped me before and the pw they gave me was right, but still looks weird
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Old 05-06-2010, 01:53 PM   #4
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Default Re: Is it normal? what should I do?

Oooooh I would call ganz......NOW.

No one should change your password but YOU
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Old 05-06-2010, 02:07 PM   #5
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Default Re: Is it normal? what should I do?

I'm confused, I know it's e-mail from Ganz, but they changed my word, changed my active pet, but didn't fix anything yet
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Old 05-06-2010, 02:11 PM   #6
what is going on
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Default Re: Is it normal? what should I do?

I've never had that happen to me. Make sure the email was officially from GANZ.

If it is, I wouldn't worry about it. Keep the new password, and wait for the problem to be fixed.
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Old 05-06-2010, 02:13 PM   #7
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Default Re: Is it normal? what should I do?

I know the new password is ok, and they didn't take anything from there, and it's from ganz, I guess I was just paranoid, just wanted to know if it's normal they do that
Guess it's not normal, but if Ganz did it, it was ok?
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Old 05-06-2010, 02:13 PM   #8
ho's back? Me!!
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Default Re: Is it normal? what should I do?

I've never heard of this either, I'd call Ganz right away and explain it all.
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Old 05-06-2010, 02:20 PM   #9
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Default Re: Is it normal? what should I do?

hmm ok logged back in and the pet changed again, guess they're fixing it, thanks everybody

ok not worried anymore my dragon fell asleep on my terrier's scooter

Last edited by Pichu200; 05-06-2010 at 02:20 PM..
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