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Old 03-13-2009, 02:58 PM   #1
svandy
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svandy will become famous soon enough

Default Answered: Is This Normal???

I got this message from Webkinz after I reported an item stuck in my door and just stuck. My question is... is this normal to get a message like this?

Hello,

Thank you for your question. You have discovered a problem with your account.

Thank you for bringing this to our attention. We have forwarded your information to our technical wizards and they are in the process of fixing the problem.

Please check your account periodically to see if the issue has been resolved. If your issue is not resolved within two business days of receiving this email, please REPLY to this email with your full account information to let us know that you are still experiencing the problem.

Please include the following information in your reply so that we may help you better:

Username:
Secret Code:
Date of Birth:

Contact Name:
Contact Phone:

Location of the Problem:
Problem/Error Description:

Webkinz World is 'as is' or 'as available'. There are no warranties/guarantees either expressed or implied. Please refer to the User Agreement for full details.

Thank you,

Webkinz Customer Support
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Best Answer - Posted by kellyschrvr
Yes, i get that after a stuck item form too... Never made any sense.. You don't ahve to do anything though.. It will get fixed, usually a day or 2...
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Old 03-13-2009, 02:59 PM   #2
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Default Re: Is This Normal???

Yes, i get that after a stuck item form too... Never made any sense.. You don't ahve to do anything though.. It will get fixed, usually a day or 2...
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Old 03-13-2009, 03:00 PM   #3
svandy
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Default Re: Is This Normal???

View Post Originally Posted by kellyschrvr
Yes, i get that after a stuck item form too... Never made any sense.. You don't ahve to do anything though.. It will get fixed, usually a day or 2...
Thank goodness. I thought they saw something seriously wrong. I didn't see the point of filling out this, so I thought I'd better check if it had to be done...

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Old 03-13-2009, 03:04 PM   #4
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Default Re: Is This Normal???

yes, i have received that message before when i have had problems on my account
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Old 03-13-2009, 03:05 PM   #5
svandy
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Default Re: Is This Normal???

Thanks guys, my items are now safely in my dock.
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Old 03-13-2009, 03:08 PM   #6
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Default Re: Is This Normal???

yes, that is message you will always get

if i remember correctly, you are not required to fill it out.

---------- bob nws III added 0 Minutes and 32 Seconds later ----------

View Post Originally Posted by svandy
Thanks guys, my items are now safely in my dock.
glad to hear your issue was resolved

Last edited by bob nws III; 03-13-2009 at 03:08 PM.. Reason: Automerged Doublepost
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Old 03-13-2009, 03:10 PM   #7
ill PM
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Default Re: Is This Normal???

I got this too and went to the trouble of filling it out only to have nothing happen but another form email. In about 24 hours, you normally will see the item in your dock. The last time I had flowers and teapots stuck with a funky girl table when I log back in the following day every teapot bouquet of flower and table I owned were sitting in my dock. It took me about an hour to figure out where all of the items went. So it does work to send in the request through customer service.
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Old 03-13-2009, 03:12 PM   #8
Webkinz :)
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Default Re: Is This Normal???

Yes, we had to do that once upon a time.

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