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Sorry that you did not get the underwater rooms. Its not good when the little ones get dissapointed. I'm sure Ganz will fix.
As far as them not giving you the room after the 10 adoption I think after you have a few more rooms you may like that. You do get the kinzcash instead so you have the option of purchasing one and can p[ut it where you want it - or you can use the cash for whatever you want. I really like the bigger rooms so have bought them for my pets and they are a lot more fun to decorate since there is a lot more options and you can re-arrange furniture or have multiple pets in the rooms if you wish.
I think they are having a lot of problems since they introduced the Tree Rooms yesterday so hopefully they will resolve your issue soon and you can have lot of fun with the underwater rooms. They are very nice with the wave effect going thru.
We finally got that call back from Ganz last night. They actually apologized for it taking so long due to all the recent adoption issues. Anyway, our seahorse and dolphin were, in fact, supposed to come with underwater rooms since we had less than 10 pets on the accounts. Ganz put 1000 Kinzcash in each account for us to buy the underwater room.
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