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Old 03-04-2009, 04:00 PM   #1
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Default Unanswered: No Underwater Room with New Pets

Has anyone else had a problem adopting underwater pets? I adopted my first two today, and neither of them came with an underwater room. I have less than 10 Webkinz.

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Old 03-04-2009, 04:21 PM   #2
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Default Re: No Underwater Room with New Pets

Did you adopt water pets? You have to adopt an official water pet to be able to get a water room. Which pets did you adopt?
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Old 03-04-2009, 04:22 PM   #3
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Default Re: No Underwater Room with New Pets

I adopted a Clown Fish on Monday and got the underwater room.
......What pets did you adopt?
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Old 03-04-2009, 07:12 PM   #4
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Default Re: No Underwater Room with New Pets

One was the dolphin onto an account with only one previous pet. The other was the seahorse onto an account with two existing pets. Both received medium-sized regular rooms. They can't even put their PSI's into the rooms! We left a message with Ganz, but have not gotten a call back. We have very disappointed kids until this gets fixed.
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Old 03-04-2009, 09:52 PM   #5
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Default Re: No Underwater Room with New Pets

I wish i could give you more suggestions, but I think you've already done what can be done for the moment. Possibly use the support by e-mail?

I think it's unfortunate that they have a 10 pet limit for free rooms. I adopted my Bat as #11, Parakeet as #12, and my Pink Glitter Fish as Number 13...I got nothing! I had to buy rooms for each and specific beds and accessories for each too. You would think that they could at least provided a free first "underwater room" and a free first "tree-top" room too. I think that was bad planning on Ganz part.

My Daughter now has 23 pets and all her fish and birds came after the 10 free rooms - so she had to spend her hard earned KC on rooms for the Canary, Cardinal, Hummingbird, Chickadee, Fantail Goldfish, Lil' Blue Trigger Fish and the Seahorse.

My son has 19 pets and same situation for him - he had to buy rooms for the Cardinal, Chickadee, Eagle and seahorse....and not to mention an outdoor room for the Crocodile because his PEI's are outdoor use only!!!

*rolls eyes*

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Old 03-05-2009, 12:11 AM   #6
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Default Re: No Underwater Room with New Pets

View Post Originally Posted by CKinz
I wish i could give you more suggestions, but I think you've already done what can be done for the moment. Possibly use the support by e-mail?

I think it's unfortunate that they have a 10 pet limit for free rooms. I adopted my Bat as #11, Parakeet as #12, and my Pink Glitter Fish as Number 13...I got nothing! I had to buy rooms for each and specific beds and accessories for each too. You would think that they could at least provided a free first "underwater room" and a free first "tree-top" room too. I think that was bad planning on Ganz part.

My Daughter now has 23 pets and all her fish and birds came after the 10 free rooms - so she had to spend her hard earned KC on rooms for the Canary, Cardinal, Hummingbird, Chickadee, Fantail Goldfish, Lil' Blue Trigger Fish and the Seahorse.

My son has 19 pets and same situation for him - he had to buy rooms for the Cardinal, Chickadee, Eagle and seahorse....and not to mention an outdoor room for the Crocodile because his PEI's are outdoor use only!!!

*rolls eyes*

CKinz
The pets are very happy to share rooms so there is no need to buy another room just because you adopt another pet. I have 4 underwater pets in the same room and it looks very nice and they are happy together. And your son's chickadee and cardinal would be very happy in the same room.
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Old 03-05-2009, 12:36 AM   #7
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Default Re: No Underwater Room with New Pets

I'm not sure what's happening..>I can only imaging the programing for the tree-top room may have altered something at this point. I would take at least until the next update for you to seen an improvement.

Emailing them for support won't work. They don't do email support anymore. You are better off calling.

The number is 1866WEBKINZ 9AM-5PM EST Mon-Fri.

Please let us know how this turns out.
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Old 03-05-2009, 04:04 AM   #8
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Default Re: No Underwater Room with New Pets

So sorry you are having trouble. You did the right thing, I think, in calling Ganz, as you should have gotten underwater rooms for those pets, as I understand it.

Most of us come to like it, that we don't get a room, but more KC or another gift, when adopting our 11th and beyond pets. And we love those gold gift boxes, to get with the exclusive beds! Those come with the 10th, 15th, 20th, etc. pets. You can choose to get a big room, or a really small room, with your KC, to make a really nice, large room or a small bathroom.

Some of my favorite rooms are ones with a number of beds in them...I have a garage room I copied from my BFF--it's got a whole bunch of those racing car beds in it. There's a dog pack in there...and they are very happy, I think. The kitty girls are in a big room with their royal cat furniture and a yarn ball sofa and fluffy Persian sofa as well as the pink cat sofa. They like being in a big room together, the 4 of them!

Then I have rooms with no beds...the pirate deck, the diner, the salon, the museum, etc.
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Old 03-05-2009, 08:05 AM   #9
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Default Re: No Underwater Room with New Pets

Thanks everyone for your replies. We are still relatively new to Webkinz, and I just wanted to make sure I was correct in assuming that the underwater pets should come with underwater rooms, and not just regular rooms. By the way, I have checked, and both accounts now have the option to purchase an underwater room, so worse case, they can hopefully just go buy the room. However, we're waiting to hear back from Ganz first because we really think it was a glitch that they received the regular room instead.

I guess we should be thankful that so far (knock on wood) we have not encountered any of the log-in problems that others are having who adopted pets after the maintenance. In the future, we will know not to do any pet adoptions too soon after major maintenance. Like I said, we are still new at this.

I will definitely let everyone know if (and when) we get a response from Ganz.
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Old 03-05-2009, 08:13 AM   #10
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Default Re: No Underwater Room with New Pets

After pet #10, you have to buy your room but at least you can buy the size room you want and put it where you want. And they do give you more money.
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