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Old 06-02-2010, 06:10 PM   #1
Webkinz :)
 
carla's Avatar
carla is on a distinguished road

Exclamation Unanswered: No Special Prize awarded in Deluxe Membership

I just renewed my yearly deluxe membership and did not receive the Super Deluxe Item that I was counting on.

Any insight?

thanks!
Carla
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Old 06-02-2010, 09:09 PM   #2
no fun allowed
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Default Re: No Special Prize awarded in Deluxe Membership

If you had it already, it won't give you the prize again. (From what my buddy told me.)
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Old 06-02-2010, 11:07 PM   #3
Webkinz :)
 
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Default Re: No Special Prize awarded in Deluxe Membership

That doesn't seem very fair! I mean, come on.. $45!! Well, looks like I'll have to speak to Ganz..
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Old 06-02-2010, 11:25 PM   #4
marnabear
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marnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicness

WI Subscriber
Default Re: No Special Prize awarded in Deluxe Membership

Yes, you should get the prize if you paid for a year's single deluxe membership whether your membership is brand new or a renewal. If you did not get it call the estore at 1-888-818-8770 during business hours.
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Old 06-02-2010, 11:28 PM   #5
Wacky and
Gifted
 
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Default Re: No Special Prize awarded in Deluxe Membership

I would for sure call them!!!!!
Are you for sure it's not in your dock?
Maybe if you log out and back in it will be there!
I'll go put mine in the dock and let you know what category it shows up in
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Old 06-02-2010, 11:29 PM   #6
marnabear
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marnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicnessmarnabear is epic beyond epicness

WI Subscriber
Default Re: No Special Prize awarded in Deluxe Membership

It should show up as furniture.
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Old 06-02-2010, 11:49 PM   #7
Wacky and
Gifted
 
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aug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy day
aug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy dayaug2168 is the rainbow on a rainy day

Default Re: No Special Prize awarded in Deluxe Membership

View Post Originally Posted by marnabear
It should show up as furniture.
It doesn't come in a gift box.
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Old 06-03-2010, 03:59 PM   #8
uvs her modeling
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Default Re: No Special Prize awarded in Deluxe Membership

I think that it should come with the deluxe membership- so you'll probably need to call Ganz. Their number is 1-866-WEBKINZ. Sorry that you haven't gotten it. I would for sure be upset, too, even though I have never had deluxe before. (Isn't Ganz already getting enough money?)
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Old 06-03-2010, 04:05 PM   #9
marnabear
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WI Subscriber
Default Re: No Special Prize awarded in Deluxe Membership

I think you should call the estore number I gave you first before calling Ganz customer service.
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Old 06-03-2010, 04:09 PM   #10
marnabear
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WI Subscriber
Default Re: No Special Prize awarded in Deluxe Membership

You should call the estore first at the number I gave above before you call Ganz customer service. There is also a form you can fill out if you don't want to call. Go to the estore and down at the bottom select customer service. You will find the phone number and a way to fill out the form there.
marnabear is offline Female
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