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Old 08-20-2008, 04:40 PM   #1
WJD
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Default Unanswered: No shopping bag or item with code :(

I purchased a Webkinz Blue Ball Cap from the Hallmark store. I entered the code on my account and the code gave me a fairy topiary??? I didn't get a KinzStyle shopping bag or the hat in my dock I even entered the code again just to make sure I didn't enter it wrong and it said I already used that code. Has this ever happened to anyone before. I thought that you get a shopping bag and the virtual item with every clothing purchase?
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Old 08-20-2008, 04:42 PM   #2
legalcat
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Default Re: No shopping bag or item with code :(

hi there. That's a glitch. It's happened to several poeople here. If you contact Ganz I'm sure they can fix it.
Old 08-20-2008, 04:56 PM   #3
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Default Re: No shopping bag or item with code :(

I just read on the WW site that if the item is retired that the code will not work. Does anyone know what color the retired baseball hat is? Maybe that is why it didn't work? The one I bought looks light blue.
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Old 08-20-2008, 04:57 PM   #4
Disneybelle
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Default Re: No shopping bag or item with code :(

Wow!!! Ihave never heard of that happening before???? Well it could be a good thing that you received the toparari if you dont have it....but I think you should maybe contact GANZ if you are unsaticfied.
Old 08-20-2008, 04:59 PM   #5
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Default Re: No shopping bag or item with code :(

I think the color is blue or purple. Good luck!
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Old 08-20-2008, 06:04 PM   #6
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Default Re: No shopping bag or item with code :(

The retired hat is purple.

If you want your Glam Bag, call Ganz customer service and leave a message on their voicemail.

I think I'd be happy to get that glitch. lol. The charm forest items trade really well, and I don't have any charms, so I'd be keeping the topiary.
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Old 08-20-2008, 06:12 PM   #7
legalcat
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Default Re: No shopping bag or item with code :(

Actually the charm topiary trades awful, I cant get rid of mine lol... Id rather have the hat and the knzstyle bag
Old 08-20-2008, 06:14 PM   #8
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Default Re: No shopping bag or item with code :(

contact ganz! that is the simple answer!
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Old 08-20-2008, 06:30 PM   #9
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Default Re: No shopping bag or item with code :(

866/web-kinz or support@webkinz.com can help you. Good luck!
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