No Prize for the 24th Webkinz Charm in Magic Forest

[canonymous]

I have had issues with the Charm Forest prizes.
I phoned and the problem was corrected right away.

[LoveYourShow]

I am really sorry Webkinzmommy that you had to through that. I would suggest like others have to call them. They seem way more understanding on the phone, and a whole lot nicer then the message you received. A relative of mine had the same problem, and called Ganz, they went into the account and made things right. Again, I feel sorry you had to go through this. I hope everything turns out right.

[berryclips]

I had the same problem a while back. It only took one call to Ganz and they fixed it right away. Good Luck!

[webkinzmommy]

Thanks to everyone for your support and advice. I called today like many of you suggested and explained the problems and my concerns about the email. The representative from Ganz was very nice and professional. She not only fixed the issue with the tree...which by the way we are totally excited about (can't wait till the rest of the family gets home from school to see it). She also fixed a couple other webkinz house issues at the same time. I'm not sure why the email was worded the way it was, but am happy they were able to fix it quickly.