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I haven't recieved my (Nov.) POTM lootbag. After I e-mailed GANZ about it I got nowhere and they made it sound like it's a minor problem that they don't care about fixing. Is there anthing I can do to get my lootbag? I kinda feel like hey I bought a lot of Webkinz, and have a Deluxe membership, and you don't even care about any issues I'm having with your site?
Thanks for your help!
(i have no idea what to put as the prefix to this- so sorry if it doesn't make sence!)
I am sorry you didn't get lootbag and all!
What day did you adopt your pug?
It was a large pug right?
Goodluck I'm sorry I just don't know what to say.
You know Gantz can fix this, it is just sad they don't do better than that
You should really call them.
E-mailing Ganz is a waste of time - all you get is an automated response. Call them during office hours. I've read a number of threads, and it seems that most customer service reps are aware of this as an ongoing problem, and will award you the lootbag. They are now apparently able to check if you got it or not, so calling should solve your problem. And if you by any chance get an unhelpful rep, hang up and call again, and hopefully you'll get someone more helpful.
Here's the number to call: Telephone: 1-866-WEBKINZ * 1-866-932-5469
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