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Old 07-30-2008, 11:18 PM   #11
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Default Re: No POTM Loot Bag for me!

If it doesn't fix itsself, definitely give them a call. The number is 1-866-WEBKINZ. Be sure to listen to the entire message. During the recording they will say that you cannot leave a message, but if you keep listening all the way to the very end, you can in fact leave a message. Just tell them you are having a problem with a potm adoption and you need someone to return your call. Usually they'll get back to you within a day or two....sometimes sooner and sometimes it's a little longer than that.

The one thing I can tell you is that several months ago, this mess was happening where people weren't getting their potm items. What had happened was that ganz had added a new potm item to their system (the strength tester) but they had not added the image to the system. So, finally when they completely added the new item to their system, suddenly a lot of people that had gotten and empty loot bag ended up getting that strength tester in their dock one morning (myself included). I do know that there are 2 new potm items that will be added soon..The same thing may be happening again. You could end up with one of the 2 new potm items very soon.

Let us know how it goes. Good luck!

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Old 07-30-2008, 11:23 PM   #12
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Default Re: No POTM Loot Bag for me!

Thanks for the phone number and all the good info. Hopefully I'll end up with something good for all my frustration.
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Old 07-30-2008, 11:35 PM   #13
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Default Re: No POTM Loot Bag for me!

maybe your computer is glitching try emptying your cache memory and see if that helps
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Old 07-31-2008, 12:06 AM   #14
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Default Re: No POTM Loot Bag for me!

really? i dont know, do u have an american account? if u do it should work
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Old 07-31-2008, 12:46 AM   #15
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Default Re: No POTM Loot Bag for me!

They did the same thing to me about the email! I know, as you did, that I filled it out. I have gotten 0 cash before, but my items showed up in furniture or items.
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Old 07-31-2008, 12:58 AM   #16
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Default Re: No POTM Loot Bag for me!

You will get your items. I had this happen with an adoption. I had the empty space but no package. In a day or 2 it returned. Call Ganz if no luck in a day or 2. Hope this helps
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Old 07-31-2008, 01:00 AM   #17
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Default Re: No POTM Loot Bag for me!

Someone Else I Know Didn't Get One Either Today.
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Old 07-31-2008, 01:32 AM   #18
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Default Re: No POTM Loot Bag for me!

I'm sorry this happened and I hope it doesn't happen to me also. I found two cheeky monkeys today and haven't had time to put them on yet..I'm planning on doing so after the nightly update. I assume that as long as you adopt the POTM before midnight EST July 31 (today) you should get POTM items...because it is still the month of July. I hope so anyway or I just wasted 25.00. I already have a cheeky on my account...I just wanted some more POTM stuff.
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