Rare times in local KT. Place your mouse over times and items for time conversions and info.
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If it doesn't fix itsself, definitely give them a call. The number is 1-866-WEBKINZ. Be sure to listen to the entire message. During the recording they will say that you cannot leave a message, but if you keep listening all the way to the very end, you can in fact leave a message. Just tell them you are having a problem with a potm adoption and you need someone to return your call. Usually they'll get back to you within a day or two....sometimes sooner and sometimes it's a little longer than that.
The one thing I can tell you is that several months ago, this mess was happening where people weren't getting their potm items. What had happened was that ganz had added a new potm item to their system (the strength tester) but they had not added the image to the system. So, finally when they completely added the new item to their system, suddenly a lot of people that had gotten and empty loot bag ended up getting that strength tester in their dock one morning (myself included). I do know that there are 2 new potm items that will be added soon..The same thing may be happening again. You could end up with one of the 2 new potm items very soon.
I'm sorry this happened and I hope it doesn't happen to me also. I found two cheeky monkeys today and haven't had time to put them on yet..I'm planning on doing so after the nightly update. I assume that as long as you adopt the POTM before midnight EST July 31 (today) you should get POTM items...because it is still the month of July. I hope so anyway or I just wasted 25.00. I already have a cheeky on my account...I just wanted some more POTM stuff.
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