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Old 07-30-2008, 10:54 PM   #1
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Angry Unanswered: No POTM Loot Bag for me!

So I finally, FINALLY found a Cheeky Monkey today and did the adoption around 11pm (His name is Darwin).

The adoption went through, but when I went to open the loot bag, NADA! The screen showed 0 Kinzcash and 3 empty spaces. No cash, no exclusive item, no Wish Token, just an empty bag!!

I emailed Ganz right away, but who knows what's going to happen, since tomorrow is the last day for the Cheeky Monkey POTM.

Has anyone had this problem before? Did you manage to get it resolved?

Give me your input!!

TIA!!

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Old 07-30-2008, 10:59 PM   #2
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Default Re: No POTM Loot Bag for me!

AWW That stinks! I adopted the Cheeky Monkey on July 19th and everything went through fine... I would call Ganz first thing in the morning cuz that DEFINATELY shouldn't have happened Or maybe wait til a little bit after tomorrow cuz it might have just been a glitch. Did you try logging out, then back in again??
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Old 07-30-2008, 11:05 PM   #3
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Default Re: No POTM Loot Bag for me!

What type of account do you have? If it's Asian then you shouldn't be getting a Loot Bag!
Old 07-30-2008, 11:06 PM   #4
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Default Re: No POTM Loot Bag for me!

Try logging off and back on a couple of times and go back to your room....and change rooms. Also check your dock...maybe the items went there.
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Old 07-30-2008, 11:07 PM   #5
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Default Re: No POTM Loot Bag for me!

Tried loggin out and still nothing.

Got an automated reply from Ganz already, but they told me I sent them a blank email, which I definitely did NOT! Man, it is just not my day!
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Old 07-30-2008, 11:07 PM   #6
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Default Re: No POTM Loot Bag for me!

View Post Originally Posted by homer
Tried loggin out and still nothing.

Got an automated reply from Ganz already, but they told me I sent them a blank email, which I definitely did NOT! Man, it is just not my day!
Wow thats too bad!
Old 07-30-2008, 11:09 PM   #7
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Default Re: No POTM Loot Bag for me!

I tried emailing three or four times about a problem I had and I kept getting the same message that I had sent a blank email. You will be better off phoning them. Good Luck....gabby1978
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Old 07-30-2008, 11:10 PM   #8
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Default Re: No POTM Loot Bag for me!

I had this problem before u should try going to the comments and suggestions section in the newspaper and hit questions then pick your category and send your question of why u cant get into your loot bag. And maybe the items went to ur dock. Thats what happend to me. Hope this helps.

Last edited by December68; 07-30-2008 at 11:14 PM..
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Old 07-30-2008, 11:14 PM   #9
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Default Re: No POTM Loot Bag for me!

View Post Originally Posted by gabby1978
I tried emailing three or four times about a problem I had and I kept getting the same message that I had sent a blank email. You will be better off phoning them. Good Luck....gabby1978
If I don't hear back by tomorrow morning, I'm calling first thing. Glad I'm not the only one that they sent that reply to!

---------- homer added 0 Minutes and 58 Seconds later ----------

View Post Originally Posted by December68
I had this problem before u should try going to the comments and suggestions section in the newspaper and hit questions then pick your category and send your question of why u cant get into your loot bag. Ok? Hope this helps.
OOOH! I didn't know there was that option. Thanks for the tip!

Last edited by homer; 07-30-2008 at 11:14 PM.. Reason: Automerged Doublepost
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Old 07-30-2008, 11:14 PM   #10
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Default Re: No POTM Loot Bag for me!

maybe you will get the jellybeans (rumored) when they are released! sometimes people get empty bags and then when a new item is released it shows up in their docks!
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