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Old 11-02-2007, 07:36 PM   #1
Webkinz :)
aveda83 is an unknown quantity at this point

Default Unanswered: No potm Items with bear!!!!

I just bought 2 bears, and logged them both in. I clicked on the one and never got my exclusive potm item!!!!!! I am sooooooo mad!!!! I just spent over $20 on webkins, and i only have one pet of the month item. What gives. I am sick and tired of all the problems ganz has been having with their website. Does anyone know a way i can contact them calling or email (to actually get through to someone) to let them know that i didn't recieve my item??????? I am so upset about this.....i just want my other item that is entitled to me..... please please someone help me what should i do.......!!!!!!!
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Old 11-02-2007, 07:37 PM   #2
Garrett
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Default Re: No potm Items with bear!!!!

Call them! E-mailing doesn't normally work!
Old 11-02-2007, 09:28 PM   #3
Webkinz :)
aveda83 is an unknown quantity at this point

Default Re: No potm Items with bear!!!!

OK.....but where is the phone number??? does anyone know it?????

---------- aveda83 added 107 Minutes and 2 Seconds later ----------

has this happened to anyone else at all???

Last edited by aveda83; 11-02-2007 at 09:28 PM.. Reason: Automerged Doublepost
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Old 11-02-2007, 10:13 PM   #4
Sakki
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Default Re: No potm Items with bear!!!!

omg, I had the same problem!
Well, my sister actually! We bought the black bear for her birthday because she really wants the POTM item and when we logged it in we got no POTM item!
I am also very mad, and would love to know what the webkinz phone number is!

If you find it out before I do, would you mind sharing with me?
I'll be sure to share it with you if I find it before you do!
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Old 11-03-2007, 01:41 PM   #5
Flablo
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Default Re: No potm Items with bear!!!!

Im pretty sure this problem happened with the frogs- If you contact ganz when they fix it they give you your items. Dont worry. just tell them your problem, When you did it, How, etc. MAKE SURE YOU PUT IT PAST THE NOVEMBER 1ST MATIENCE. it could be VERY inportant to that.
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Old 11-03-2007, 01:42 PM   #6
i have 2 so plz ask
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jennanoelle is just really nicejennanoelle is just really nice

Default Re: No potm Items with bear!!!!

ok their email is
support@webkinz.com

soemtimes they send thier number just send a email asking for it
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Old 11-03-2007, 01:43 PM   #7
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Default Re: No potm Items with bear!!!!

To contact Ganz:

** You must be 18 years of age to speak with a Ganz rep. If you are not 18 please have a parent call with you. Once they have parental permission they will be able to assist you.**

Please keep in mind they work Monday to Friday 9am – 5pm.

Toll free : 1-866-932-5469 I have not had any success with this unless I have had an extension number to enter.

Email :
support@webkinz.com you will usually get a reply in 2 or 3 business days.

Good luck!
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