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Old 09-03-2009, 09:33 AM   #1
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Default Unanswered: NO new wow & STILL have space theme

Have cleaned my cache, etc but it's now Thursday and I still can't access the new wheel of Wow and I still have the Space Theme in the w-shop.

Any suggestions as to why this is happening?

I've tried 3 different computers and 5 different accounts but they are all the same.

If I don't call Ganz tomorrow, then I'll have to wait through the weekend. Is it worth a call to Ganz? or ????

Anyone else with this dilema?
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Old 09-03-2009, 09:34 AM   #2
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Default Re: NO new wow & STILL have space theme

hmm its great the the theme is still there.
but good luck getting the WOW prize
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Old 09-03-2009, 09:42 AM   #3
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Default Re: NO new wow & STILL have space theme

Considering that some items are supposed to retire completely when they "retire" themes from the W shop to being available as a CSO theme, I might consider stocking up a bit on Space theme items before making that call...

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Old 09-03-2009, 09:44 AM   #4
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Default Re: NO new wow & STILL have space theme

I'm having the same problem with Google Chrome. With Internet Explorer, it's showing the new Wheel. I've done all the stuff you're supposed to do, and no luck. Maybe try using a different browser. Hopefully, Ganz will get all the bugs out of this soon.
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Old 09-03-2009, 10:06 AM   #5
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Default Re: NO new wow & STILL have space theme

A few other people have reported having the same issues on their accounts.
If you have already tried clearing your cache, I would then try to use a different
internet browser (i.e - if you are currently using Internet Explorer, try using Firefox,
Google Chrome, or Safari instead) because many WI users have reported that using
another internet browser resolves the issue. If the problem is still persisting after trying
that, I would then try contacting Ganz about it. The best way to reach them is usually by
phone and you can reach them at 1-866-WEBKINZ. Good luck!

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Old 09-03-2009, 10:09 AM   #6
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Default Re: NO new wow & STILL have space theme

Check the retire space theme threads to see what space items to buy, then call ganz. This way, you'll have retired plus hopefull new WoW prizes!
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Old 09-03-2009, 10:23 AM   #7
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Default Re: NO new wow & STILL have space theme

Clearing my cache and restarting firefox got me the new WOW prizes and made the space theme go away-after I stocked up! If you have tried all of that then you should call Ganz-stock up while you can though!
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Old 09-03-2009, 10:32 AM   #8
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Default Re: NO new wow & STILL have space theme

Mine showed up after clearing my cache - after stocking up, of course!
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Old 09-03-2009, 10:43 AM   #9
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Default Re: NO new wow & STILL have space theme

Are you sure you're clearing your whole cashe and not just deleting temporary internet files? Be sure you delete temporary internet files, delete cookies and clear your history. Then be sure to click ok or apply, whichever of those words your computer gives you.

Click the image to open in full size.

Last edited by luvwebkinz; 09-03-2009 at 10:46 AM..
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Old 09-03-2009, 11:36 AM   #10
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Default Re: NO new wow & STILL have space theme

Try a different browser. If it's a brand new one that you've never used for WW before, it will fetch the most recent versions of the site.
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