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Old 06-17-2008, 06:30 AM   #11
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Default Re: No Loot Bag!

View Post Originally Posted by legalcat
Ganz has a strict policy that they will NOT replace items even if you were supposed to get them and didnt, just keep insisting and you should finally get it... Last week my nephew Philip didnt get his loot bag ... i spent about 15 minutes on the phone and she repeated their "policy" about 8 times lol, finally they only replaced ONE item from the loot bag and that was the wish token, also she said in a really rude tone that they were flagging his aco**** to show they had replaced an item and would NOT be doing it again, that it was one time only

OMG. BIG OMG. Isn't Phillip that kid with Cancer or something? NOT cool yo! You should contact Ganz (again, lol) and tell them about the girl who you spoke with, then beg for the rest of the bag!!! That is NOT cool!!!!

(Hehe loot rhymes with Newt, newts are cool. Random factor AWAY!!!)
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Old 06-17-2008, 06:40 AM   #12
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Default Re: No Loot Bag!

Ganz seriously needs to change their policy or before we know it, people will stop buying webkinz or something. It's only virtual items, its not like the Ganz company is losing anything. They could make a billion items if they wanted to. I think their policy is ridiculous. You take your time to call and all they can do is say their policy and be rude. gosh
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Old 06-17-2008, 06:40 AM   #13
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Default Re: No Loot Bag!

theres more than one phillip in the world...
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Old 06-17-2008, 06:52 AM   #14
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Default Re: No Loot Bag!

In that case, of what legalcat said, don't call them. It's not THAT bad, is it? Well, did you still get the regular adoption gift? And as long as you didn't adopt it JUST because it was POTM, you can still be happy with it. Well, do whatever you choose to do.

Best of luck,
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Old 06-17-2008, 06:53 AM   #15
legalcat
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Default Re: No Loot Bag!

View Post Originally Posted by gwenstefani333
OMG. BIG OMG. Isn't Phillip that kid with Cancer or something? NOT cool yo! You should contact Ganz (again, lol) and tell them about the girl who you spoke with, then beg for the rest of the bag!!! That is NOT cool!!!!

(Hehe loot rhymes with Newt, newts are cool. Random factor AWAY!!!)
Yeap thats Philip He is my nephew ... all he wanted was to try the wish factory and he only had 5 tokens on his account, so we adopted 5 elephants on his account so we could get 5 tokens in the loot bags then he would have 10 tokens to use the wish factory... boy they gave me such a hard time and I even told them that all I wanted was the token that I wasnt even asking them for the other items that he rightfully deserved an they didnt even care.. can you believe the woman I spoke with actually went into his account and said "Well, he only adopted 5 elephants and 1 panda and he has 9 tokens, so he actually has extra tokens he should only have 6 and he has 9"... omg I was so mad... I was like.. uhh yeah... plus 1 for webkinz day plus the rest from wheel of wishes??? she said like 3 times that he already had more than he should have had and said he should just wait until his birthday on the 26th when he would get another one... omg you dont even wanna know how that conversation went lol.... she finally gave me the token
Old 06-17-2008, 06:53 AM   #16
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Default Re: No Loot Bag!

Oh. it IS that phillip.
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Old 06-17-2008, 06:55 AM   #17
legalcat
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Default Re: No Loot Bag!

I still think you should call (well an adult has to call so if your a kid your parent might have to call)..l just be polite and firm and just keep repeating that you just want what you were supposed to get and nothing more... if they keep saying no just insist on speaking to a supervisor and eventually they will probably give it to you
Old 06-17-2008, 07:00 AM   #18
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Default Re: No Loot Bag!

Umm thats werid you should have recieved a POTM Loot Bag.=/You should contact Ganz and see that they replace the item!Hope I helped!=)
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Old 06-17-2008, 08:16 AM   #19
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Default Re: No Loot Bag!

yah you should call ganz to tell them about the problem
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Old 06-17-2008, 09:00 AM   #20
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Default Re: No Loot Bag!

You have to adopt it in the month of june or otherwise you didn't get the loot bag
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