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Old 06-16-2008, 10:05 PM   #1
jiajia2008 is on a distinguished road

Default Unanswered: No Loot Bag!

My brother has an elephant:el1: [pet of the month], but when he logged on to his account and went to his room he didn't get his Pet of the Month Loot bag. Why and how is he able to get it?


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Old 06-16-2008, 10:08 PM   #2
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Default Re: No Loot Bag!

The same thing happened to me. We contacted Ganz and are still waiting for a reply.
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Old 06-16-2008, 10:13 PM   #3
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Default Re: No Loot Bag!

You should call Ganz as you should have received one. Although, you need to make sure it wasn't a lil' kinz elephant or a velvety elephant- those don't qualify. As long as it was the regular elephant, you should have received a loot bag, so I'd call Ganz in the morning
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Old 06-16-2008, 10:35 PM   #4
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Default Re: No Loot Bag!

You should have gotton one, and like they said call ganz. It sometimes happens. A lot of times it happens at the beginning of the month when it just changes.
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Old 06-16-2008, 11:38 PM   #5
jiajia2008 is on a distinguished road

Default Re: No Loot Bag!

How should we call Ganz? Do we just phone them and ask? We are positive that it is a "big-kinz" elephant.

thanks everyone for your replies! :husky:
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Old 06-17-2008, 01:15 AM   #6
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Default Re: No Loot Bag!

I would always call them, they seem to respond faster, actually I posted a few weeks ago that my elephant didn't come with his go kart, but I called and they gave it to me.
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Old 06-17-2008, 04:36 AM   #7
wifan
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Default Re: No Loot Bag!

Call them, it's the best thing to do.
Old 06-17-2008, 05:50 AM   #8
lmf
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Default Re: No Loot Bag!

Did he add the elephant to his account this month or did he have it from before? I think you only get the bag if you add the elephant to your account this month.
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Old 06-17-2008, 05:58 AM   #9
legalcat
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Default Re: No Loot Bag!

Ganz has a strict policy that they will NOT replace items even if you were supposed to get them and didnt, just keep insisting and you should finally get it... Last week my nephew Philip didnt get his loot bag ... i spent about 15 minutes on the phone and she repeated their "policy" about 8 times lol, finally they only replaced ONE item from the loot bag and that was the wish token, also she said in a really rude tone that they were flagging his aco**** to show they had replaced an item and would NOT be doing it again, that it was one time only
Old 06-17-2008, 06:07 AM   #10
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Default Re: No Loot Bag!

did you adopt it during June? If not, you will not get a loot bag, sadly. If you did adopt it during June, I suggest you call Ganz
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