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Old 10-31-2008, 12:22 PM   #1
cutiecait1
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joecaity is an unknown quantity at this point

Default Unanswered: no log on

I have not been able to log on since yesterday morning. Is anyone else still not able to?
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Old 10-31-2008, 12:36 PM   #2
arm and fuzzy
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Default Re: no log on

I would say try again, Plus there are alot of other WW members who want to get on before trick or treating, So i would keep trying.
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Old 10-31-2008, 12:49 PM   #3
PEEP!
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Default Re: no log on

DId you try logging in under the parents page. That usually works for me.
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Old 10-31-2008, 12:50 PM   #4
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Default Re: no log on

What problems do yo encounter when trying to log in?
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Old 10-31-2008, 12:50 PM   #5
PEEP!
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Default Re: no log on

There is also another log in tab on the button of the main page. I heard that works as well... Also remember to delete your cashe...
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Old 10-31-2008, 12:57 PM   #6
My mama says I'm
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Default Re: no log on

If you can't log on because it still says there is maintenance try hitting F5 to refresh the page. If that doesn't work try clearing your cache. Here are Ganz's instructions:

Quote:
If you have been told to clear your cache files and do not know how to do it, please look below to find your browser and then follow the instructions about how to clear your cache files. Please note: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.
AOL:
  • From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'
  • Look for the 'Temporary Internet Files'
  • Click 'Delete Files', and then click 'OK'
Internet Explorer 6:
  • At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
  • This brings up a dialog with 6 tabs across the top (General, Security, Content...)
  • Click 'General; then look for 'Temporary Internet Files'
  • Click Delete Cookies. Then click 'OK'.
  • Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'
  • Click 'OK' again and this should clear all cached pages
Internet Explorer 7:
  • From the Tools menu, select Internet Options
  • Choose the General tab
  • Under Browsing history, click Delete
  • Next to "Temporary Internet Files", click Delete files
  • Click Close, and then click OK to exit.
Netscape:
  • Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'
  • Find 'Advanced'. Click the sign in front of the word, 'advanced'
  • You'll see 'Cache, Proxies, etc...'
  • Click 'Cache'
  • On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'
  • First, click 'Clear Memory Cache'. When the “?” dialog appears click 'OK'
  • Click 'Clear Disk Cache', when the “?” dialog appears, click 'OK'.
  • Click 'OK' again to close the Cache Dialog box.
  • This will clear all old info from your browser and the error should be finished.
Firefox:
  • Click Tools and select Options
  • Click the Privacy icon
  • Click Clear Now in the Private Data area
  • Click OK
  • Exit and re-launch the browser.
Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
  • From the Safari menu click on ‘empty cache’
  • When asked if you want to empty the cache? Click on empty
  • Once that's done, from the safari menu click on "preferences"
  • From the Security dialog box, select "bookmarks"
  • Click on "Show Cookies"
  • A list will show up with all the cookies left on the computer.
  • Select "Remove all"
  • Once they are removed, Click "Done"
  • Close down Safari to get back to your desktop
  • Re-launch Safari and log back into Webkinz.
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Old 10-31-2008, 01:22 PM   #7
Webkinz :)
 
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WildOrchid will become famous soon enough

Default Re: no log on

I was able to get on this morning but now I can't. I can't access the site from anywhere, not my favorites, not google, no where.
WildOrchid is offline Female
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