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Old 06-02-2008, 12:29 AM   #1
amstaffz
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Default Unanswered: No gift in Exclusive box!

Earlier today I adopted my elephant. All went well in the beginning, I got my POTM gifts, I received my PSI among others in my gift box, but the exclusive gift box turned up empty. I did send an email with my situation and am looking forward to a response. I am assuming this has happened to others and I was wondering what ended up happening?
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Old 06-02-2008, 12:32 AM   #2
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Default Re: No gift in Exclusive box!

When people have had this happen to them, sometimes it's because they're awarded an exclusive that hasn't been "released" yet. When it's released, then they suddenly get something in their dock.

Hopefully that's what happened to you and you'll be getting something soon enough. If you look at the newspaper and it says that there's new exclusives and you still haven't gotten something, then it's a glitch.

Best of luck to you in getting something soon!
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Old 06-02-2008, 07:43 AM   #3
blessedx5
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Default Re: No gift in Exclusive box!

Do you have an empty square in your dock? I know when the lion tapestry came out people had it in their dock but could not see it yet because it had not been released yet or something and it looked like an empty square but if you moused over it,it said what it was.
You could try calling Ganz as well. Might go better then emailing. I know they are usually slow to answer my emails and sometimes only answer with a generic email that doesn't really answer the question.
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Old 06-02-2008, 07:48 AM   #4
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Default Re: No gift in Exclusive box!

You should call! Best of Luck!
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Old 06-02-2008, 07:52 AM   #5
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Default Re: No gift in Exclusive box!

this happened to me some times ago too. i e-mailed ganz and they got back to me fairly soon and they just have you fill out a form [with parent's permission] asking what's your username, password, pet name, etc... then they let you pick an exclusive item.
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Old 06-02-2008, 08:01 AM   #6
amstaffz
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Default Re: No gift in Exclusive box!

I do not have an empty square in my dock. There was only an empty square when it tried to show me my gift. Thanks to all above!
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Old 06-02-2008, 08:27 AM   #7
steil
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Default Re: No gift in Exclusive box!

The same thing happed to us two months ago. Then suddenly two weeks ago we had a Haunted Painting in our dock. It took me a long time to figure out what happened. I thougth that perhaps somebody sent my daugher a gift, but she said she hadn't had any kinz post mail lately.
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Old 06-02-2008, 08:30 AM   #8
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Default Re: No gift in Exclusive box!

The good number is 1-800-724-5902.

Do NOT call 1866webkinz. It doesnt work. Call the number above, and press 0. Say you are having problems on webkinz. Then have someone over 18 talk to them.
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Old 06-02-2008, 08:35 PM   #9
amstaffz
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Default Re: No gift in Exclusive box!

Thanks for the phone number. I just tried calling, they're closed. I'll try back tomorrow and hopefully all will be well! Thanks again to all. Maybe I'll just end up getting a surprise in my dock when I get home from work.
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Old 06-04-2008, 09:50 AM   #10
amstaffz
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Default Re: No gift in Exclusive box!

Thanks again lollipop for the number, I just called and left a message. I hope they get back to me a bit faster than email since I'm still waiting for a reply from that. After all this trouble, I hope they don't give me an item I already have, LOL!

---------- Amstaffz added 31 Minutes and 34 Seconds later ----------

At 10:29am today I received an email from Ganz. They said there are sometimes glitches in the site and they are not responsible for them! I was hoping this would not be my outcome. I paid for a product and service and did not get all that should have been awarded to me. Hopefully, I will get a callback and will end up with a better result.

Last edited by Amstaffz; 06-04-2008 at 09:50 AM.. Reason: Automerged Doublepost
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