Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Which snake is it?? Striped or Tiger? Look on the back side of the tag (the one with the secret code) and it will tell you which one you have. The Tiger Snake was released a couple of months ago, but the Striped Snake isn't scheduled for release until next month.
As millieroo said, Webkinz is closed at the moment. Their customer service dept is only open during business hours....M-F 9am to 5pm eastern time. I wouldn't expect a call back for another day or two. They are THAT slow. I wouldn't bother with email....It's useless. They usually give you the run around with email. You MUST talk to a human to get this worked out.
Be sure you let them know that you are in fact in possession of the tag and the receipt. They will be sure to award you the gift that is supposed to be given to the pet.
It takes Ganz several days to return a phone call. We have had to leave messages many times. Did you get the PSI? The last time we called, they said they would only replace a missing PSI, not the gift boxes. Since your account locks up tho, you may have better luck. It just might be as others have said, that the pet isn't in the system yet and that is why you can't access it. I know it's hard for little ones to understand, but unfortunately there is not much you can do until they call back. Good luck
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