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Old 11-05-2008, 05:19 PM   #1
thebeckaboo
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Default Unanswered: No exclusives item

I just adopted a new pet and I didn't get my exclusive item. This is the first time this has ever happened to me, and I'm not entirely sure what to do.

Advice would be helpful. Thanks.
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Old 11-05-2008, 06:02 PM   #2
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Default Re: No exclusives item

Oh no... That stinks. Try calling or emailing ganz.
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Old 11-05-2008, 06:33 PM   #3
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Default Re: No exclusives item

This just happened to me last night and they have already resolved the problem (very nicely I might add).

Email them and they should get back to you pretty quick.
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Old 11-05-2008, 06:43 PM   #4
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Default Re: No exclusives item

This recently happened to my son. We too contacted Ganz and had the problem remedied. Unfortunately we got an exclusive that we already have too many of - oh well, just something else to trade or keep for a gift exchange.
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Old 11-05-2008, 06:51 PM   #5
thebeckaboo
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Default Re: No exclusives item

Thanks so much for the help, all of you.
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Old 11-05-2008, 06:54 PM   #6
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Default Re: No exclusives item

that same thing happen to me i called ganz and ever thing was fine
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Old 11-05-2008, 06:55 PM   #7
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Default Re: No exclusives item

wat pet did u get? cuz mayb u think it wasnt a psi but really it was!
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Old 11-05-2008, 07:13 PM   #8
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Default Re: No exclusives item

Thats weird maybe you will get it later
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Old 11-05-2008, 10:49 PM   #9
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Default Re: No exclusives item

Try calling Ganz. If they don't have it fixed within a few days, find some item that you really don't need or want, and trade it for something you do want.
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Old 11-05-2008, 11:07 PM   #10
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Default Re: No exclusives item

Hi, this has happened to me, but...
It did not show up on the "congratulations" page, but it appeared in my dock . It ususally does this for pets when I get a superbed
If it is not in your dock, contact GANZ
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