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Old 03-23-2008, 05:16 PM   #1
Gilligan1
Webkinz :)
belindab is an unknown quantity at this point

Default Unanswered: No Exclusive with adoption

Hi there,

This morning my son adopted a frog (an Easter present) and he received the special food, the bed that goes with the frog but no exclusive gift.

Has this happened with anyone recently and did Ganz help out? I have emailed them but being the long weekend I would guess we will be waiting a while.

With all the glitches going on today I was a little hesitant to do the adoption but he did not want to wait. Guess we will know better for next time.

Thanks:tdf:
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Old 03-23-2008, 05:18 PM   #2
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Default Re: No Exclusive with adoption

Wow that has not happened to me before. I hope they contact you soon!

~fieldhockey12~
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Old 03-23-2008, 05:21 PM   #3
Gilligan1
Webkinz :)
belindab is an unknown quantity at this point

Default Re: No Exclusive with adoption

Thanks,

He still had fun playing with the frog (named Fluffy)

I am sure Ganz will come through. We have several accounts and lots of Webkinz and never had a problem like this before eiather.
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Old 03-23-2008, 05:23 PM   #4
monkimoo
Lil Kinz
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Default Re: No Exclusive with adoption

Hi, the same thing happened to my daughter. So far Ganz has not responded. They take months to respond, and even then it is usually no help. Sorry this happened to him. I hope he has a happy day anyway!!!
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Old 03-23-2008, 05:28 PM   #5
Gilligan1
Webkinz :)
belindab is an unknown quantity at this point

Default Re: No Exclusive with adoption

Sorry to hear they have not rectified the problem I am a little surprised.

I had an issue with my daugthers account several months back and the responded and fixed it the next day.

Keep on them I guess. Lesson learned don't adopt on busy Webkinz days for sure.

Happy Easter Everyone
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Old 03-23-2008, 08:55 PM   #6
Webkinz :)
momof2girlz is an unknown quantity at this point

Default Re: No Exclusive with adoption

As far as getting the exclusive replaced, I don't think it will happen. They aren't replacing missing exclusives anymore, just giving 1000 or 2000 KC (I've read of either amount being given). This really stinks if it's someone like one of my kids, they both have well over 110,000 KC and don't need anymore, they (and I !) want the exclusive item.

Regardless, call them tomorrow, 1 800 724 5902, press zero, ask the operator for someone to help with your Webkinz account, you may get a person, or may get a voicemail.
Also, 1 866 932 5469 , I think that one goes straight to a voicemail.

Good luck!
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Old 03-23-2008, 09:36 PM   #7
Rainbow2424
Webkinz :)
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Default Re: No Exclusive with adoption

was it ihs first webkinz
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Old 03-23-2008, 09:36 PM   #8
Chocolate765
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Default Re: No Exclusive with adoption

Awww. I hope Ganz gets rid of their 1,000 and 2,000KC nonsense.And start giving us our real rares. I would contact as soon as possible.I'm so sorry. ( Even though it's not my fault but Ganz's )
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Old 03-24-2008, 12:38 PM   #9
baseball0508
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Default Re: No Exclusive with adoption

Thats never happend to me before and no1 i talk to has ever had that happend i sure hope they contact u and u get the exclusive item.
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Old 03-24-2008, 04:27 PM   #10
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Default Re: No Exclusive with adoption

If this is a first pet for your son, on my account for my first pet and for my BFF's first it gave no exclusive item, just the Pet's Item, the pet's food, and a "Welcome To Webkinz!" Balloon. I think that may be the problem. If it is his second or more then it probably needs to be reported to Ganz.
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