No Deluxe Item

[AsH xO]

Have you tried looking in your dock? It could have been already opened, and you might have not seen it when you were looking through. Also, try clearing your cache. If you don't know how to do that, view this guide: How to Clear Your Cache, especially after Webkinz updates!!

If you still can't get/can't find the items after clearing your cache and searching through your dock a numerous amount of times, you should try calling Ganz.