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Old 10-02-2009, 05:42 AM   #1
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Default Unanswered: No Deluxe Item

I still have not received my pumpkin head for being a deluxe member...is it just me or is this happening to others too?

Tiffany
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Old 10-02-2009, 07:49 AM   #2
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Default Re: No Deluxe Item

I received my gift box in all three of my deluxe accounts yesterday. Have you made sure to get items from storage? There is no letter, it just appears in your dock. If it's not there, you should probably call Ganz.
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Old 10-02-2009, 12:29 PM   #3
Webkinz :)
 
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Default Re: No Deluxe Item

thanks! Yes, I did get my items from storage but still no gift box off to call ganz.
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Old 10-02-2009, 12:34 PM   #4
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Default Re: No Deluxe Item

Good luck, mostly everyone got them Yesterday afternoon, I hope you get it soon !!
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Old 10-02-2009, 01:02 PM   #5
WW ID = melethana
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Default Re: No Deluxe Item

do you usually get your gold package on the 1st of the month? I think I read somewhere that you get your package on the same date as when you signed up, but I'm not sure how true that is. I went Deluxe on the 29th, yet I got my pumpkin hat yesterday.
But yeah, calling or e-mailing Ganz would be a good idea. I hope they send you that hat!
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Old 10-02-2009, 02:13 PM   #6
marnabear
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Default Re: No Deluxe Item

View Post Originally Posted by melethana
do you usually get your gold package on the 1st of the month? I think I read somewhere that you get your package on the same date as when you signed up, but I'm not sure how true that is. I went Deluxe on the 29th, yet I got my pumpkin hat yesterday.
But yeah, calling or e-mailing Ganz would be a good idea. I hope they send you that hat!
The first month you sign up you should get your deluxe package at that time and after that it is always on the first of the month.
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Old 10-02-2009, 02:46 PM   #7
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Default Re: No Deluxe Item

did you delete your cache?
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Old 10-07-2009, 08:39 PM   #8
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Default Re: No Deluxe Item

did you get your item yet?
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Old 10-07-2009, 08:41 PM   #9
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Default Re: No Deluxe Item

Did you look in your dock? When I got mine it was all ready opened. ):
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Old 10-07-2009, 10:55 PM   #10
Call Me Madison! =)
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Default Re: No Deluxe Item

Are you sure? Why don't you look through your dock to see if it has been opened, and maybe you did not know it
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