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Old 03-09-2011, 05:16 PM   #1
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Default Unanswered: No Deluxe Gift! D:<

Well, my Deluxe "expired" this month, but my dad has given me automatic account renewal. SO, there is none of that "overlap" time between the end of my old 6-month membership and the start of my new one.
However, I did not receive my Monthly Deluxe Gift or any eStore points. What should I do? I haven't told my dad yet because he'll get upset and go call Ganz to chew them out. Ideas? Explanations?

I'll take any.
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Old 03-09-2011, 05:33 PM   #2
oot!
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Default Re: No Deluxe Gift! D:<

I'm sorry to hear that happened to your account.

I would get your Dad to contact them. They're very good about sorting things like this out. Explain to him that it's just a glitch and that Ganz is usually top notch in fixing things.

Good luck!
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Old 03-09-2011, 05:50 PM   #3
marnabear
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Default Re: No Deluxe Gift! D:<

Have your dad call Gabz and ask them nicely what the problem is and they should rectify it. Also if you go to the estore and then go to the bottom and click on customer service and there will be a form you can fill out to tell them your problem.
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Old 03-09-2011, 05:52 PM   #4
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Default Re: No Deluxe Gift! D:<

Sorry to hear this happened. Like the others said, I would suggest contacting ganz. I think that is the only way to fix it. Here is a link to contact them:
Contact Ganz - Webkinz Insider Wiki
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Old 03-09-2011, 10:37 PM   #5
eunity
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Default Re: No Deluxe Gift! D:<

I would call Ganz and ask what to do.

-Grace
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Old 03-10-2011, 02:43 PM   #6
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Default Re: No Deluxe Gift! D:<

That happened to me a few times. I would suggest calling Ganz. (: My friend did and they gave her gift box. (:

Last edited by kittykitten9; 03-10-2011 at 02:46 PM..
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Old 03-10-2011, 07:48 PM   #7
♥Always♥
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Default Re: No Deluxe Gift! D:<

are you sure your dad did six month and not $2 one?
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Old 03-10-2011, 08:49 PM   #8
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Default Re: No Deluxe Gift! D:<

View Post Originally Posted by charis99
are you sure your dad did six month and not $2 one?
Absolutely, 100% positive.
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Old 03-10-2011, 09:09 PM   #9
Pokemon time!
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Default Re: No Deluxe Gift! D:<

I thimk you have to wait after 30 day to get your deluxe gift box because I don't have mine yet either.
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