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Old 02-01-2012, 10:32 PM   #21
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Default Re: No Deluxe box

I didn't get my box or points.
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Old 02-01-2012, 11:42 PM   #22
Liw
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Default Re: No Deluxe box

I did not get my box either.
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Old 02-01-2012, 11:44 PM   #23
carolannz AutismAwar
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Default Re: No Deluxe box

Same here no Deluxe box!
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Old 02-02-2012, 12:23 AM   #24
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Default Re: No Deluxe box

Glad to know I'm not alone! We have 4 deluxe accounts and only received 2 boxes. If they don't show up tomorrow I guess I will be making a phone call to Ganz!
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Old 02-02-2012, 12:35 AM   #25
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Default Re: No Deluxe box

We have 3 accounts and only 1 got the box. It is now the 2nd of Feb and still no boxes.
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Old 02-02-2012, 04:30 AM   #26
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Default Re: No Deluxe box

I have 6 accts. and my daughter's acct. that I take care of most of the time. Since maintenance I can not get on 4 of them, and the 3 I can get on have not recieved their Deluxe boxes. I guess I will have to call to find out what is going on with my accts.
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Old 02-02-2012, 05:28 AM   #27
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Default Re: No Deluxe box

Well, It is the next day and STILL NO BOX? I should NOT have to call Ganz for something I have paid actual money for........My cool deluxe is over in April and bye bye Deluxe. So far they have taken our Gold zone away, The wheels and games are really lame, No new stuff since the beginning.......Except Deluxe Estore.........Cha CHING......and now....... NO gift? Too much!
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Old 02-02-2012, 08:56 AM   #28
susan1118
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Default Re: No Deluxe box

Same here! I'm going to write to Ganz and see what happens.
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Old 02-02-2012, 12:24 PM   #29
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Default Re: No Deluxe box

One thing about WI, it's help me not feel so alone in WW! We did not receive our boxes in 4 of 5 accounts. I gave them a day, thinking maybe it would resolve on it's own. Now, I'm going to use the e-mail suggestion that denimbutterfly posted and hope that will resolve it...I HATE having to call for glitches.
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Old 02-02-2012, 12:28 PM   #30
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Default Re: No Deluxe box

I sent an email on Denimbutterfly's suggestion and I looked this morning, all accounts now have their Deluxe box It works very well and you don't have to talk to anyone. Just provide the names of your accounts, that is all
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