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Old 02-01-2012, 07:20 PM   #11
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Default Re: No Deluxe box

Just checked our accounts and no Deluxe box either.
Doda34 is offline Female
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Old 02-01-2012, 07:30 PM   #12
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Default Re: No Deluxe box

I have 2 deluxe accounts one had the box one didn't. I called ganz and they put the missing one in my dock. but it took a call to get it done
MelindaS is offline Female
Old 02-01-2012, 07:31 PM   #13
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Default Re: No Deluxe box

I didn't recieve my deluxe gift box either. But I checked and I did get my monthly deluxe points. Hopefully this will be fixed soon.
nicki12 is offline Female
Old 02-01-2012, 08:07 PM   #14
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Default Re: No Deluxe box

We have 4 accounts in our home and 5 accounts that I help other friends with daily. Of these, 8 are deluxe and NONE of them received the deluxe gift box. Whenever a problem happens here, we are always all or nothing-even though the accounts were opened in 3 different parts of the country. I just do not understand how this late in the day so many people could already have all or some of the gift boxes and others have none. I do not think that we all should need to call to get this corrected on an individual basis. I am sure they will fix it but why does it take so long?
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Old 02-01-2012, 08:31 PM   #15
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Default Re: No Deluxe box

I have 7 accounts and none of them got their deluxe boxes- someone called and said Ganz reps want us to email them with the accounts to get the boxes. So I did email webkinzsupport@ganz.com and my boxes were in the accounts within minutes! Now, they are closed for tonight, but if you email I bet they will be in your accounts tomorrow

Now, I don' think I should have had to contact them- they should fix it on their own, but in this case it did work and fast so I recommend going ahead doing it.
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Old 02-01-2012, 09:06 PM   #16
hy?
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Default Re: No Deluxe box

Thanks denim. I just saw that our deluxe boxes are missing... off to send my email.
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Old 02-01-2012, 09:51 PM   #17
Silentbreeze
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Default Re: No Deluxe box

Ah, now I don't feel so all alone now. I am always excited to see what the clothing of the month is.
big2gray is offline Female
Old 02-01-2012, 10:12 PM   #18
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Default Re: No Deluxe box

Received in 6 and missing in 4.


What is the email address you used? I've sent emails before, but every time I just received an email back telling me I would have to call.

Remember the month of 2 boxes. Do you think they may just send to everyone tomorrow?
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Old 02-01-2012, 10:18 PM   #19
ebkinz ExtravaGANZa!
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Default Re: No Deluxe box

I am sorry to hear that. The deluxe gift looks awesome!
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Old 02-01-2012, 10:28 PM   #20
MySquirtsquirt
Gift Guru
 
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Default Re: No Deluxe box

View Post Originally Posted by nicki12
I didn't recieve my deluxe gift box either. But I checked and I did get my monthly deluxe points. Hopefully this will be fixed soon.
Same here, no box but I did get my points. How strange is that?

Hopefully they will fix that soon, since the monthly gifts are one of the main reasons I even bothered to get Deluxe!
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