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Old 10-31-2010, 11:22 PM   #1
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Default Answered: No Deluxe Box ~ Anyone Else?

I didn't receive the Deluxe gift box. Did anyone else? Am I too early? Usually it's there at midnight (although my previous 2 contained the wrong month's item, so I'm used to having an issue with this).

Just curious, not panicked or anything. I have to phone them about no Halloween gift bag, I thought I'd get all my issues on one phone call.

I really don't like to call Ganz, I always hope it sorts out so I don't have to.
DakotaKinz is offline Female
Best Answer - Posted by AuntMary57
View Post Originally Posted by DakotaKinz
I didn't receive the Deluxe gift box. Did anyone else? Am I too early? Usually it's there at midnight (although my previous 2 contained the wrong month's item, so I'm used to having an issue with this).

Just curious, not panicked or anything. I have to phone them about no Halloween gift bag, I thought I'd get all my issues on one phone call.
No gift box in my main account yet. Since I went "new Deluxe" when they offered it again, I've gotten used to getting the box in the main and not getting it in my sub-accounts until I and everybody else on here calls them about it.

The main is NA, two subs also NA, an Asian (with no Halloween bag) and a Euro.

View Post Originally Posted by DakotaKinz

I really don't like to call Ganz, I always hope it sorts out so I don't have to.
Oh I LOOOOOOVE calling Ganz! And they are always so DELIGHTED to hear from me!
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Old 10-31-2010, 11:25 PM   #2
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Default Re: No Deluxe Box ~ Anyone Else?

View Post Originally Posted by DakotaKinz
I didn't receive the Deluxe gift box. Did anyone else? Am I too early? Usually it's there at midnight (although my previous 2 contained the wrong month's item, so I'm used to having an issue with this).

Just curious, not panicked or anything. I have to phone them about no Halloween gift bag, I thought I'd get all my issues on one phone call.

I really don't like to call Ganz, I always hope it sorts out so I don't have to.
Most of the time my comes later on in the morning not right at 12am. So just wait a few hours.
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Old 10-31-2010, 11:33 PM   #3
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Default Re: No Deluxe Box ~ Anyone Else?

View Post Originally Posted by DakotaKinz
I didn't receive the Deluxe gift box. Did anyone else? Am I too early? Usually it's there at midnight (although my previous 2 contained the wrong month's item, so I'm used to having an issue with this).

Just curious, not panicked or anything. I have to phone them about no Halloween gift bag, I thought I'd get all my issues on one phone call.
No gift box in my main account yet. Since I went "new Deluxe" when they offered it again, I've gotten used to getting the box in the main and not getting it in my sub-accounts until I and everybody else on here calls them about it.

The main is NA, two subs also NA, an Asian (with no Halloween bag) and a Euro.

View Post Originally Posted by DakotaKinz

I really don't like to call Ganz, I always hope it sorts out so I don't have to.
Oh I LOOOOOOVE calling Ganz! And they are always so DELIGHTED to hear from me!
AuntMary57 is offline Female
Old 11-01-2010, 12:38 AM   #4
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Default Re: No Deluxe Box ~ Anyone Else?

View Post Originally Posted by AuntMary57
No gift box in my main account yet. Since I went "new Deluxe" when they offered it again, I've gotten used to getting the box in the main and not getting it in my sub-accounts until I and everybody else on here calls them about it.

The main is NA, two subs also NA, an Asian (with no Halloween bag) and a Euro.



Oh I LOOOOOOVE calling Ganz! And they are always so DELIGHTED to hear from me!

Thank you for letting me know. I just feel better if I am not the only one, and if I have some direction in what to do.

One time, for my 3 months of Deluxe they sent me two boxes each month! But I called them each time, and trust me they were more than happy to take back the extra.

So when I was able to resubscribe they send me none to make up for it (this happened last month too is why I say that)? Perhaps they forgot taking back the bonuses?

Since you looove to call Ganz, can you call and say you are my Aunt Mary and give them a piece of your mind for messing your niece up like this? I mean, I don't ever get the holiday gifts in my Asian account. Ever. Never.

That one is never deluxe due to the costs but to not send me a gift box? That not very nice. Yeah I think my Aunt Mary should step in.

No but seriously thank you for letting me know, I will check my acct. before I call of course. Man I hate calling them. Come on box, don't make me call.

PS: AuntMary isn't really my aunt ... just in case anyone on WI didn't get my humor.

View Post Originally Posted by WHHS2002
Most of the time my comes later on in the morning not right at 12am. So just wait a few hours.
Good to know, thank you. I guess I got spoiled getting it at midnight kinztime. Or I got overly cautious because this is the 2nd time it hasn't shown. Or somewhere in between those two reasons! Thank you!
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