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Old 12-04-2010, 11:06 AM   #1
Webkinz :)
kinzzcrazy will become famous soon enough

Angry Unanswered: No decorations given for the 2010 tree

I just purchased the 2010 Terra Cotta decoration 2010 set.(Ganz estore) I received the tree but no decorations. I am not happy because I wanted to decorate my tree ((.
No one answers the phone at Ganz and I have to wait until Mon. I don't want to purchase any others in case the same thing happens.

I am disappointed. I don't want to spend any more money until I know I it is fixed



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kinzzcrazy is offline Female
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Old 12-04-2010, 12:21 PM   #2
Webkinz :)
Jackieeh is an unknown quantity at this point

Default Re: No decorations given for the 2010 tree

You have to put the tree in your room and then walk up and click on it, this should open the decorations and then you click the arrows to put them on the tree.
Jackieeh is offline Female
Old 12-04-2010, 01:06 PM   #3
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Default Re: No decorations given for the 2010 tree

When you purchase ornaments it shows up saying you've bought them like it does with any other code you entered. And you think it would be in your dock, but its not. The ornaments, bases, garland, toppers... ect. Go on the tree itself and can't be put anywhere else.
So in reality when you unlock them, they "appear" in the tree, not in your dock.

To access them, you click on the tree (once you place it in your room, that you should have gotten with your first pack) then you will have the option to change your ornaments and such and customize the tree.

Unlike most customizations, you can change the tree daily, hourly, weekly... or however you feel as long as you have the ornaments and accessories for it.

Oh, and here's a picture of what pops up when you click on the tree.
See how you customize it, and how they show up?
Click the image to open in full size.

I hope this helps!

-Blythe
Blythe is offline Female
Old 12-04-2010, 05:12 PM   #4
Webkinz :)
kinzzcrazy will become famous soon enough

Default Re: No decorations given for the 2010 tree

Thank you both. After reading your notes, I finally figured it out. If you had not told me I would have had no way of knowing. I called and emailed Ganz and left an unhappy message. Now I will look very xmas tree challenged but they do need to tell you, I did expect the decorations to be in my dock. Is there a way to give those rep thingys for you both?
kinzzcrazy is offline Female
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