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Old 04-01-2009, 07:33 PM   #1
photographer
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Default Unanswered: No dallies for me today! Includes Message to Ganz and automatic response to message.

I sent this message to Ganz:

Quote:
I am not able to log into my Webkinz World account. I was about to go on yesterday but today...nothing. I am VERY upset that I'm not able to do my dallies and I have things to send out to people. I am posting this message on Webkinz Insider and seeing what they think I should do.
And....I got this:

Quote:
....If you encountered a problem with a “Used Code” when trying to register an account, it may be because you have forgotten your username after the initial registration process. Please return to the customer support page and under the section called “Account issues” click on the tab marked “I forgot my username”. If you fill out all your correct information you will receive your username via email....
As you can see, I have not sent anything to Ganz about Used Codes. Is it just me or is Ganz' response ? What SHOULD I do anyway? I already have to call Ganz about my brother's trading card problem and now I have THIS, too!
I Webkinz but this is...it just...makes....me.....go.....MAD!!!!!!!!!!!!!!
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Old 04-01-2009, 07:40 PM   #2
marnabear
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WI Subscriber
Default Re: No dallies for me today! Includes Message to Ganz and automatic response to message.

I know when you send messages through their customer support page that no one seems to really read what they say and they just send a canned message back. The only way to really get help is to call them.
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