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Old 12-26-2011, 04:58 PM   #21
Theatre910
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Default Re: No Christmas Gift

If anyone has been waiting, we just called & answered right away & pack awarded pronto.
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Old 12-26-2011, 04:59 PM   #22
The PSF Maniac
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Default Re: No Christmas Gift

This happened with both me and my two little cousins. I called on their behalf (and mine) this morning, and though it was busy up until near lunchtime, I tried again and again until I finally got through. The lady was very nice and gave the presents with no problem. Good luck to everyone, and hopefully you can contact customer support to sort it out!
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Old 12-26-2011, 05:00 PM   #23
justrightt
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Default Re: No Christmas Gift

View Post Originally Posted by miss spots
i just off the phone with ganz, and i gave them the names of the accounts that did not get the present............. they were very nice and awarded each one.
they did ask which gift i had picked as my special one..............so i tried real hard to remember, but if you can't remember you can pick one of them to be awarded.
i was glad that i had today off from work. they were very nice and helpful.

1-866-932-5469

the gift may only be virtual............but it was nice enough to call about!!!
Thank you. Just called as well and it was taken care of in two minutes. Perfect!
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Old 12-26-2011, 06:30 PM   #24
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Default Re: No Christmas Gift

View Post Originally Posted by justrightt
Thank you. Just called as well and it was taken care of in two minutes. Perfect!
you are very welcome!!! i loved the gifts this year and i wanted each i was entitled to.

i am happy that things went so smoothly for everyone who did call.
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Old 12-26-2011, 07:07 PM   #25
hi
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Default Re: No Christmas Gift

I'm sorry that this happened to you! You should phone Ganz about it, they will probably be able to give it to you. I hope you receive it.
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Old 12-26-2011, 07:16 PM   #26
I'm still not Ginger
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Default Re: No Christmas Gift

I didn't even get a Christmas gift. I was practically on Webkinz the entire time yesterday.
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Old 12-26-2011, 07:32 PM   #27
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Default Re: No Christmas Gift

I didn't get one on my second account, even though I went on.
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Old 12-30-2011, 06:38 PM   #28
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Default Re: No Christmas Gift

It might be in your dock. Check that. If it's not, try contacting Ganz on Tuesday because Monday is a national holiday in Canada. You can email or call them.
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Old 12-30-2011, 06:50 PM   #29
marnabear
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Default Re: No Christmas Gift

View Post Originally Posted by sharky48
It might be in your dock. Check that. If it's not, try contacting Ganz on Tuesday because Monday is a national holiday in Canada. You can email or call them.
You should have called them right away. I have never gotten results by emailing but always have gotten a standard answer back that had nothing to do with my problem.
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Old 01-01-2012, 07:47 PM   #30
HoNk :o)
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Default Re: No Christmas Gift

It happended to me also! What is going on Ganz?
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