Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I completed the Adventure Park Quest but received no prize. Just before Goober was to award it, the Quest froze. He asked if I wanted to continue digging or take prize (I took prize) and then everything just ground to a halt. Is this a job for Ganz Customer Service?
I finished the Valentine Adventure on 2 accounts yesterday. Congratulations, I won the prize Candy Machine. But it wasn't in the dock. So I called yesterday. Rep assured me I would have it in my dock this morning. (He didn't ask for my usernames.) Still NO candy machine prizes. I'm calling again!
I never got my big prize yesterday even tho I saw the big Congratulations and had 12/12. But what I had to do was go back into the Park today, see Boris, and do 2 more things. THEN I got the Candy Machine.
It froze up on me too today and didn't get the prize. I tried going back in and redoing the last few steps but it still didn't give me the prize.. I guess I will have to call Monday and hope they can fix it.
Ok.. went back to the park and this time Alex had a exclamation point over him so I clicked on it and I got my candy machine! So try that!
Last edited by Meowme1948; 02-04-2012 at 05:10 PM..
Sorry to hear that! Before contacting ganz, try again a few times like logging in and out, restarting your computer or trying with a different browser! If there is further issues, I think the best thing to do is contact ganz.
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