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Old 09-27-2008, 09:45 AM   #1
rybugsmom
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Angry Unanswered: no bonus gift! ; -(

I adopted my lovely skunk Gus today and the bonus gift popped up blank! I checked my dock to see if there were an empty spot.....you know, like I had received something that didn't have graphics yet.......but there weren't any. I logged out and back in and still nothing!

I took a screen capture and e-mailed Ganz from their contact page. please tell me this has happened to others and it will get fixed?!?!?
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Old 09-27-2008, 09:48 AM   #2
Peaches luvd Wacky
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Default Re: no bonus gift! ; -(

it happen to me too so don't feel bad
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Old 09-27-2008, 09:49 AM   #3
minidachshund95
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Default Re: no bonus gift! ; -(

I am very sorry for that happening to you. That has never happened to me. I think instead of waiting for an e-mail response (which can take a while) to contact ganz at 1-866-WEB-KINZ
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Old 09-27-2008, 09:50 AM   #4
kaylaspot1996
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Default Re: no bonus gift! ; -(

What # was the Webkinz bc sometimes you cant get them until a certain # of webbies....
This kinda of happened to my moms Koala but instead he didn't get his special present.
My mom logged out and it was back when she logged back in
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Old 09-27-2008, 09:51 AM   #5
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Default Re: no bonus gift! ; -(

That happened to me 2 or 3 times & I called Ganz a lot (several months ago) but they never did anything!! I just gave up it's very annoying. I hope they do something for you.
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Old 09-27-2008, 10:51 AM   #6
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Default Re: no bonus gift! ; -(

I'm so sorry this happened. A lot of people do have this happen. The one time I was with my friend and she adopted the pet of the month, and it popped up " Congratulations! You've purchased the pet of the month! You have recieved: 0 kinzcash." She was very angry but there was nothing we could do.
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Old 09-27-2008, 01:23 PM   #7
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Default Re: no bonus gift! ; -(

Yes you can do something, keep calling and they WILL give you a gift, the good thing about it happing? you can pick it! any exculsive or rare you want!
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Old 09-27-2008, 01:34 PM   #8
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Default Re: no bonus gift! ; -(

Hi there,

I know quite a few people who have been in the same situation. I would contact Ganz for sure if I were you.

Their number is 1866 Webkinz. While the recorded message is playing, press "0" and you will be taken to a voicemail box. Leave a message and the chances are good they will get back to you. I've used this way before and it has worked well.
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