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Old 04-08-2009, 03:02 PM   #1
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Default Unanswered: No birthday treat for our pet today?

Help! My son was so excited about his sea otter's birthday today, he woke up early to check his dock and have a party. However, there was nothing and hasn't been all day. He also cannot do WOW and gem hunt. Do they still get birthday messages or gifts on the animals special day? If yes, who do I contact about getting it sent to him? Thanks for your help!
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Old 04-08-2009, 03:22 PM   #2
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Default Re: No birthday treat for our pet today?

I have seen a lot of people not being able to do WOW and Gem hunt. I have never lost a pet's birthday gift, but holiday gifts are always after 6:00. Maybe that could be why, except that you've been trying all day. Maybe you should completly exit out of the browser and try again. Hope I helped!



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Old 04-08-2009, 03:43 PM   #3
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Default Re: No birthday treat for our pet today?

there was a member who had been missing the last four pet birthday cakes - she was going to contact Ganz and see what the problem was. I've had this happen to me before - I woke up and checked right away, but nothing! When I checked back in the evening, though, it appeared in my dock and I got the kinzpost letter congratulating my pet on their birthday.

I'd either contact ganz or wait and see if it shows up. It's really too bad that on your pet's birthday you can't play the wheel of wow or do the gem hunt - it is frustrating on a regular day, but I can see how it would be even more disappointing for your son Pass along my birthday wishes
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Old 04-08-2009, 04:32 PM   #4
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Default Re: No birthday treat for our pet today?

Awe, I am so sorry he didn't get his note and cake from Ganz. I had that happen on my real birthday. I contacted Ganz and they put it in while we were still on the phone. Good luck and happy birthday to his pet!!
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Old 04-08-2009, 04:35 PM   #5
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Default Re: No birthday treat for our pet today?

We didn't get our rhino's either. Have you taken any action?
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Old 04-08-2009, 04:41 PM   #6
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Default Re: No birthday treat for our pet today?

That seems to have happen alot. Im sorry. and i know how he must feel. I would send him one. But i am not sure if talking about that is allowed.
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Old 04-08-2009, 04:41 PM   #7
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Default Re: No birthday treat for our pet today?

We have been getting ours.. we just had another bday yesterday.

You should still be getting the post and a piece of cake.
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Old 04-08-2009, 04:42 PM   #8
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Default Re: No birthday treat for our pet today?

i know that no one seems to be able to do the gem hunt or wheel of wow right now, but i am not sure about not getting the cake/note. rmwtew says she did not get hers, so it could be that today is one of WWs glitchy days

i would call ganz to see about getting the cake/note. sadly, i don't know if they accept phone calls after 5 or not, so you might want to wait until tommorow
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Old 04-08-2009, 04:44 PM   #9
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Default Re: No birthday treat for our pet today?

i didnt get my birthday stuff yesterday for my spotted turtle
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poor bubby


my wheel and wow and gem hunt are fine
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Old 04-08-2009, 04:59 PM   #10
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Default Re: No birthday treat for our pet today?

Thank you all for your advice! I called Ganz just before 5 and they were able to add the cake to his dock. They can't send the card, but at least my son was happy with that. While I had someone on the phone I asked about the trouble with daily activities, and she said that was a huge problem and had no idea when it would be resolved.

Thanks again for all your kind messages!
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