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Old 08-13-2011, 02:29 PM   #1
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Default Answered: New version of flash player HELP?

I read about problems with the newest version of Adobe Flash Player and Webkinz in the Glitch Reports section, but not until after I downloaded the new version today.

Everything was fine this morning, but after downloading the new version I can't access certain things in Webkinz World. If I try to click "Cancel" or "Back" in the W Shop, the whole website freezes and turns black in Internet Explorer and green in Google Chrome.

The same happens if I try to click "Back to KinzPost" at KinzPost.

I can uninstall the current Flash Player but I cannot install an older version. Every time I try to install an old version, from both Adobe's site and two other sites, I get an error message and it says that this isn't the newest version so I'm not allowed to install it. Therefore I'm stuck with none at all or the new version.

I tried to restore my system to before the update and that didn't work either.

Right now I'm stuck and don't know what to do... I set aside the afternoon today to cook and now I can't buy or sell things from the W Shop. I don't know what to do and I'm afraid I won't be able to do anything in WW for a long time.

Help?


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Last edited by monkeecj; 08-13-2011 at 02:33 PM..
monkeecj is offline Male
Best Answer - Posted by monkeecj
View Post Originally Posted by WetNose
Can you restore your system from a previous version?

Oops I see you already tried Restore. Sorry.
Thank you, everyone, for answering!

I got my system restore to work after finding out that the issue is my antivirus program. I had to read about how to disable that temporarily and then had to do the system restore. Fortunately...

It worked!

My Flash Player version is now back to 10.3.181.34 which works perfectly with WW.

The new version that does not work is 10.3.183.5 - DO NOT install this version.

Because Google Chrome automatically updates Flash Player, I still can't get WW to work in that browser, but it is now fine in IE.

I think WI needs to make an announcement about this issue!

View Post Originally Posted by taffeta
try this uninstaller: http://download.macromedia.com/pub/f...ash_player.exe

instead of doing it through control panel.
The problem with the Flash Player isn't uninstalling it - I can do that just fine. Instead, it's trying to install an older version. They have the old versions listed on the website for installation, but then they tell you that you can only install the newest version when you try to install one?
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Old 08-13-2011, 02:36 PM   #2
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Default Re: New version of flash player HELP?

Try any and every internet that you can find (safely) and see if any of them work.
My first suggestion is to start with Firefox.
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Old 08-13-2011, 02:37 PM   #3
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Default Re: New version of flash player HELP?

Can you restore your system from a previous version?

Oops I see you already tried Restore. Sorry.
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Old 08-13-2011, 02:41 PM   #4
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Default Re: New version of flash player HELP?

try this uninstaller: http://download.macromedia.com/pub/f...ash_player.exe

instead of doing it through control panel.
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Old 08-13-2011, 02:47 PM   #5
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Default Re: New version of flash player HELP?

Wow! Today a little box popped up telling me to download the new version, luckily I didn't.
Thanks for telling people about this, and sorry I can't help you.
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Old 08-13-2011, 03:09 PM   #6
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Default Re: New version of flash player HELP?

View Post Originally Posted by WetNose
Can you restore your system from a previous version?

Oops I see you already tried Restore. Sorry.
Thank you, everyone, for answering!

I got my system restore to work after finding out that the issue is my antivirus program. I had to read about how to disable that temporarily and then had to do the system restore. Fortunately...

It worked!

My Flash Player version is now back to 10.3.181.34 which works perfectly with WW.

The new version that does not work is 10.3.183.5 - DO NOT install this version.

Because Google Chrome automatically updates Flash Player, I still can't get WW to work in that browser, but it is now fine in IE.

I think WI needs to make an announcement about this issue!

View Post Originally Posted by taffeta
try this uninstaller: http://download.macromedia.com/pub/f...ash_player.exe

instead of doing it through control panel.
The problem with the Flash Player isn't uninstalling it - I can do that just fine. Instead, it's trying to install an older version. They have the old versions listed on the website for installation, but then they tell you that you can only install the newest version when you try to install one?

Last edited by monkeecj; 08-13-2011 at 03:46 PM..
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Old 08-13-2011, 03:41 PM   #7
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Default Re: New version of flash player HELP?

Thank you for the warning, cj, we'll know to ignore the message to upgrade.
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Old 08-13-2011, 04:28 PM   #8
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Default Re: New version of flash player HELP?

View Post Originally Posted by monkeecj
Thank you, everyone, for answering!

I got my system restore to work after finding out that the issue is my antivirus program. I had to read about how to disable that temporarily and then had to do the system restore. Fortunately...

It worked!

My Flash Player version is now back to 10.3.181.34 which works perfectly with WW.

The new version that does not work is 10.3.183.5 - DO NOT install this version.

Because Google Chrome automatically updates Flash Player, I still can't get WW to work in that browser, but it is now fine in IE.

I think WI needs to make an announcement about this issue!



The problem with the Flash Player isn't uninstalling it - I can do that just fine. Instead, it's trying to install an older version. They have the old versions listed on the website for installation, but then they tell you that you can only install the newest version when you try to install one?
i'm glad everything is ok again! i had a problem almost like that once & it turned out it wasn't being uninstalled correctly before i installed the new version, so i was wondering if that was your trouble too, but i'm glad everything is fixed
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Old 08-13-2011, 05:24 PM   #9
ebkinz Day - YAY!
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WI Subscriber
Default Re: New version of flash player HELP?

WOW! You got your computer fixed and went right in and solved Keeleebabs! You are amazing!!! CONGRATULATIONS! and THANKS too!
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Old 08-13-2011, 05:46 PM   #10
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Default Re: New version of flash player HELP?

monkeycj................thanks for the info!!!

first of all i am glad that you got yourself back to the older version by system restore.
i have been watching for an update and now i know not to grab it till theywork out any bugs.
i had issues previously with flash and after tweaking my computer some, the issues have tended to be silent and i don't want anymore to deal with.

way to go on the new receipe solve!!!
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