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Old 06-10-2009, 01:04 PM   #1
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Default Answered: New theme item stuck?

Hi there everyone.
Today I was buying the new theme in WW and when I put in the Webkinz Wares Wall Shelving,
it wouldn't let me move it. So now it's stuck on my wall. I know how to contact webkinz and all that, but has anyone been having the same problem?
Thanks in advanced
Ra.Ra.Rainbow is offline Female
Best Answer - Posted by MeWuvKitties
View Post Originally Posted by Ra.Ra.Rainbow
Hi there everyone.
Today I was buying the new theme in WW and when I put in the Webkinz Wares Wall Shelving,
it wouldn't let me move it. So now it's stuck on my wall. I know how to contact webkinz and all that, but has anyone been having the same problem?
Thanks in advanced
Hmm...I have that item but I haven't tried to move it. I will let you know if mine is stuck as soon as I can get back onto WW Mine is fine. Try logging out and back in. If that doesn't work either call Ganz or use the Help! I have something stuck! link
http://customerservice.webkinz.com/c...ss.php]Webkinz
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Old 06-10-2009, 01:30 PM   #2
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Default Re: New theme item stuck?

View Post Originally Posted by Ra.Ra.Rainbow
Hi there everyone.
Today I was buying the new theme in WW and when I put in the Webkinz Wares Wall Shelving,
it wouldn't let me move it. So now it's stuck on my wall. I know how to contact webkinz and all that, but has anyone been having the same problem?
Thanks in advanced
Hmm...I have that item but I haven't tried to move it. I will let you know if mine is stuck as soon as I can get back onto WW Mine is fine. Try logging out and back in. If that doesn't work either call Ganz or use the Help! I have something stuck! link
http://customerservice.webkinz.com/c...ss.php]Webkinz

Last edited by MeWuvKitties; 06-10-2009 at 02:18 PM..
MeWuvKitties is offline Female
Old 06-10-2009, 01:50 PM   #3
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Default Re: New theme item stuck?

I bought that item also. I just checked mine and it is not stuck.
Maybe try logging out and back in, or try leaving the room and coming back.
Hope you get it fixed.
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Old 06-10-2009, 02:03 PM   #4
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Default Re: New theme item stuck?

Try logging out than log back in. If that doesn't work re-start your computer. If that doesn't work you may have to call Ganz sorry. Good luck!
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Old 06-10-2009, 03:34 PM   #5
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Default Re: New theme item stuck?

Mines fine, but try logging out, then in and see if it works. If not, check out this guide below:
How to unstick an item
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Old 06-10-2009, 05:32 PM   #6
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Default Re: New theme item stuck?

I haven't had a problem with that item. It moves around just fine. Ok, so first, try logging out, and logging back in. If that doesn't work, try clearing your cache, or your history, and your cookies. And then restart your computer. If that doesn't work, I would try and call Webkinz Customer Support. 1-866-WEBKINZ or 1-866-932-5469. I hope you get that item unstuck!!
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Old 06-10-2009, 05:51 PM   #7
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Default Re: New theme item stuck?

i moved that item all over my room...im sorry this has happened to you. like others have suggested try logging out and back in and if that doesnt work use the "i have a stuck item" in the customer service section of webkinz or give ganz a call. good luck
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Old 06-10-2009, 07:22 PM   #8
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Default Re: New theme item stuck?

View Post Originally Posted by Ra.Ra.Rainbow
Hi there everyone.
Today I was buying the new theme in WW and when I put in the Webkinz Wares Wall Shelving,
it wouldn't let me move it. So now it's stuck on my wall. I know how to contact webkinz and all that, but has anyone been having the same problem?
Thanks in advanced
I don't think I have the same problem as you (I remember moving it,but I can't be sure . . .) before contacting Ganz,try switching browsers or clearing your cache,and if it's still stuck,contact Ganz. Hope I helped!
lizzyxwebkinz is offline Female
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