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Old 12-05-2008, 03:57 PM   #1
angelpets
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Default Unanswered: new pet problems

I adopeted a new pet today but I never got the pet item has anyone else had this problem?? what should I do??
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Old 12-05-2008, 05:23 PM   #2
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Default Re: new pet problems

You should contact GANZ. I think a mod. or a admin. posted their number in the help section. Good luck and I hope you don't continue to get these problems

P.S. Until you get this problem solved, I would not adopt any more pets in the mean time.
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Old 12-05-2008, 05:47 PM   #3
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Default Re: new pet problems

I actually had the same problem not to long ago! I called Ganz customer service. There are several different numbers to Ganz; however, this number will connect you directly to a Ganz associate. The number is: 1-866-932-5469. When you talk to them, explain what happened. Ganz will make it right. Jot down the number too. Who knows...you may need it at a later date with all of these glitches. I hope this released a tad of your worries.
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Old 12-05-2008, 05:48 PM   #4
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Default Re: new pet problems

First, try logging out and logging in again....sometimes missing items magically reappear! If that doesn't work, call Ganz as was suggested. The number is 1-866-WEBKINZ (1-866-932-5469). Make sure you spell Webkinz with a Z not an S, to get the "9".

Hope you get your gifts soon! Congratulations on adopting a new pet!
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Old 12-06-2008, 10:08 AM   #5
angelpets
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Default Re: new pet problems

thank you guys so much!!
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Old 12-06-2008, 10:58 AM   #6
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Default Re: new pet problems

Also, check your dock.. Sometimes when I adopt a new pet, the pet specific item is not in the pop up with the gifts. Other items are in it like the extra gift, pet food, and the exclusive, but not the pet item. So when I go to look for the PSI, it is usually in my dock.. after you look there and it's not in your dock, I would definitely call Ganz at that point!
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Old 12-06-2008, 10:59 AM   #7
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Default Re: new pet problems

I would have to say contact Ganz. There is probably no other way to fix the glitch so if you contact them they could probably help!
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