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Old 05-02-2009, 10:43 AM   #11
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Default Re: NEW mocha room theme~ glitch!!

i don't know I haven't but it yet but its soo pretty! xD
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Old 05-02-2009, 04:58 PM   #12
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Default Re: NEW mocha room theme~ glitch!!

I bought the pieces that are available for that theme, and had no trouble with it. Maybe, on Monday, you could contact Webkinz Support, and have them help you. Their number is 1-866-WEBKINZ or 1-866-932-5469. Hope I helped!!
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Old 05-02-2009, 05:15 PM   #13
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Default Re: NEW mocha room theme~ glitch!!

I bought it on its first day out only to have 2 of the lamps get stuck in the room totally where I didn't want them.I just emptied everything else and webkinz out of the room,went to the customer service section on the main webkinz page followed their directions on stuck objects and they had fixed it by the next morning.
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Old 05-02-2009, 05:43 PM   #14
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Default Re: NEW mocha room theme~ glitch!!

i better check my room and i did email ganz and under customer support about my blue lava and lamp but they never got out my blue lava... it has been months!!!
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Old 05-02-2009, 08:48 PM   #15
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Default Re: NEW mocha room theme~ glitch!!

Sometimes its fun to just work around some glitches in your rooms. In one of my rooms I have two of the potted cacti that I could not remove off of a table even when I eventually moved the table they just flouted in space. Now I have a couch that has two cushions that are made of cactus ,I like to think of it as the worst seat in the house.HEE HEE
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Old 05-02-2009, 08:50 PM   #16
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Default Re: NEW mocha room theme~ glitch!!

Mine was fine .. then again, I don't remember trying to actually move the items ..
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Old 05-02-2009, 09:02 PM   #17
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Default Re: NEW mocha room theme~ glitch!!

Is your stuck item something that was on a table? If so:

1) Move the table to another location in the room.

2) Exit the room and re-enter it (or you may have to log out and log back in if just exiting the room doesn't work).

3) You should now be able to move the item that was on the table (even if the item's "grab shadow" still shows up on the moved table).

Also, sometimes, simply exiting and re-entering the room or logging off/back in is enough to unstick the item, without moving anything.
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Old 05-03-2009, 09:53 AM   #18
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Default Re: NEW mocha room theme~ glitch!!

I also have the bright ideas lamp stuck in two different rooms.
If it is a glitch, do you think they will fix it for all of us or do we need to write individually to get an item unstuck?
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Old 05-03-2009, 09:59 AM   #19
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Default Re: NEW mocha room theme~ glitch!!

I bought all of the items the very first day when maintenance was over, and like everyone else found that the lamps were stuck
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