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Old 02-12-2011, 07:16 PM   #1
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Default Unanswered: New Hamster Not Showing up in Mazin Hamsters

I adopted Flora, my first hamster, a couple of days ago and everything is fine with that Hamster. Today I bought Carrots and registered her. She shows up in WW but when I go to Mazin Hamsters, it shows only one hamster: Flora.

When I registered Carrots in the code shop it said something about it being locked. I logged off and back in and the hamster showed up in WW but not in the mazin hamster world. I used a new code and I could tell that it had never been used before. I've logged in and out several times but it still shows just Flora in the Mazin Hamsters area.
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Old 02-12-2011, 08:00 PM   #2
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Default Re: New Hamster Not Showing up in Mazin Hamsters

This has happened to me as well, except it was with the hamster Flora. I think you might have to give them a call on Monday, as it shows you have adopted the hamster but it doesn't show up. I don't believe there is anything you can do at the moment, sorry. Hope they fix it for you!
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Old 02-13-2011, 11:30 AM   #3
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Default Re: New Hamster Not Showing up in Mazin Hamsters

Thanks for the response Cheesy.
Looks like I will be calling ganz on Monday.
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Old 02-13-2011, 02:12 PM   #4
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Default Re: New Hamster Not Showing up in Mazin Hamsters

Hmm...I'm not sure this'll be it, but maybe Flora could be causing glitches with Mazin' Hamsters. She is new, and there's been glitches with new things on webkinz. So, Not saying this like Flora is a living hamster, just to let you know.
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Old 02-14-2011, 10:21 AM   #5
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Default Re: New Hamster Not Showing up in Mazin Hamsters

I called ganz this morning. I was told that the problem/info would be sent to tech support and that hopefully the hamster would be working properly in 3 business days. If I'm still having a problem after that, then I have to call back.

3 days... sigh...
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Old 02-14-2011, 10:38 AM   #6
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Default Re: New Hamster Not Showing up in Mazin Hamsters

Awww so sorry this has happened to you. I added carrots to my daughter's account on Saturday with no problems but we dont have Flora. Hopefully Ganz will have it resolved for you ASAP.
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