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Old 03-24-2008, 12:38 PM   #1
Tracey97
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Default Unanswered: New Duck adoption gift boxes gone

My friend came over to log her 2 new ducks she got and before she could open them and error came up that said "cannot open file" Then both adoption boxes were gone.

Please help. I have no idea to contact Ganz. They have no topic for this.
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Old 03-24-2008, 07:55 PM   #2
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Default Re: New Duck adoption gift boxes gone

View Post Originally Posted by tracey97
My friend came over to log her 2 new ducks she got and before she could open them and error came up that said "cannot open file" Then both adoption boxes were gone.

Please help. I have no idea to contact Ganz. They have no topic for this.
Their email address is support@webkinz.com, but I can't remember the phone #. Sorry to hear of your bad news, and I hope it all works out for you soon

and I just noticed that there's a sticky at the beginning of this thread that has the phone # in it, so I hope that helps you

Last edited by shaxpeare; 03-24-2008 at 07:58 PM.. Reason: more information added
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Old 03-24-2008, 08:28 PM   #3
Tracey97
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Default Re: New Duck adoption gift boxes gone

Thank you for your help
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Old 03-24-2008, 09:29 PM   #4
Meadowlark
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Default Re: New Duck adoption gift boxes gone

I sent you a pm with the main number and the extension for a Ganz rep who has been very helpful in the past. I think she'll be able to help your friend.
Old 03-24-2008, 09:33 PM   #5
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Default Re: New Duck adoption gift boxes gone

View Post Originally Posted by tracey97
My friend came over to log her 2 new ducks she got and before she could open them and error came up that said "cannot open file" Then both adoption boxes were gone.

Please help. I have no idea to contact Ganz. They have no topic for this.
Wow, that stinks! I am supposed to be getting the duck tomorrow so I REALLY hope it doesn't do that to me!!!
ladybucs123 is offline Female
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