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Old 05-21-2008, 01:07 PM   #21
Wiggy1214
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Wiggy1214 is a jewel in the roughWiggy1214 is a jewel in the rough

Post Re: New adoptions = Not loading? PLEASEEEE help!!

That happened to me 2 or 3 times. I had taken my original smaller rooms for storage, not realizing that is where the new adoptions automatically go. The new pet couldn't move in the room and the room wouldn't load. I switched to an older pet and searched all the small rooms using the map. When I found the new pet I cleared some things out of the room so it could move them everything was fine. Hope this helps.
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Old 05-21-2008, 01:11 PM   #22
tesscow
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TessCow is the cats pajamas!TessCow is the cats pajamas!TessCow is the cats pajamas!TessCow is the cats pajamas!TessCow is the cats pajamas!TessCow is the cats pajamas!

Default Re: New adoptions = Not loading? PLEASEEEE help!!

This happened to me a few months ago. I had to call Ganz and they indicated the issue was the Antique White sink being incompatible with their system. She took it out of my room and advised me to sell it and not buy another one. Funny that they are still offering it in the W Shop though. I won't buy it again. I can't say if you have the same issue, but calling them is your best solution. Sorry for your trouble.
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Old 05-21-2008, 04:17 PM   #23
ChloeAlaina16
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ChloeAlaina16 is a jewel in the roughChloeAlaina16 is a jewel in the rough

Default Re: New adoptions = Not loading? PLEASEEEE help!!

View Post Originally Posted by klb1010
Chloe: I'm fixed! I didn't even have to call...I just sent an email to support@webkinz.com, and they have already resolved my issue! (They moved some items from the room to my dock!) Give email a try. Good luck! Take care, klb1010
May I ask what you said? Like, did you give them your password and everything or what? Thanks!

View Post Originally Posted by Wiggy1214
That happened to me 2 or 3 times. I had taken my original smaller rooms for storage, not realizing that is where the new adoptions automatically go. The new pet couldn't move in the room and the room wouldn't load. I switched to an older pet and searched all the small rooms using the map. When I found the new pet I cleared some things out of the room so it could move them everything was fine. Hope this helps.
Oh, really? Well, mine are just seeds, so don't think its incompatible! LOL. But thanks for responding! I can't get into the room though. . lol.

View Post Originally Posted by TessCow
This happened to me a few months ago. I had to call Ganz and they indicated the issue was the Antique White sink being incompatible with their system. She took it out of my room and advised me to sell it and not buy another one. Funny that they are still offering it in the W Shop though. I won't buy it again. I can't say if you have the same issue, but calling them is your best solution. Sorry for your trouble.
Hmm, well, klb just said that their problem was fixed and they had the same problem, so, hope mine gets fixed! Thanks though!
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Old 05-21-2008, 04:52 PM   #24
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Default Re: New adoptions = Not loading? PLEASEEEE help!!

I had the exact same thing happen a couple of months ago when the cow was the pet of the month. I adopted the cow and immediately after the adoption it kicked me off my account. When I logged back onto my account, the cow appeared on the dock and I could play games with it but it was no where to be found in my room. What has happened with your pets is that they are stuck in between rooms. When you attempt to put them in the rooms, it can't do it so it freezes up( I was told this by Ganz tech support). You have only one solution. You have to call Ganz at 1-800-724-5902 or 1- 866-932-5469. They have to unstick your pets. When they call you back, don't let them get off the phone without checking to see if your adoption gifts or your POTM gifts are in your dock. Mine were not there. Also, have them do it right when they speak to you. They neglected to give me the special items even though they assured me that they would do it later.
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Old 05-22-2008, 02:44 PM   #25
ChloeAlaina16
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ChloeAlaina16 is a jewel in the roughChloeAlaina16 is a jewel in the rough

Default Re: New adoptions = Not loading? PLEASEEEE help!!

I actually just went onto my account and got into the room and got my pets unstuck! I'm so happy! But, wish I could have saved my pandas to adopt on my main account. =(. Oh well, just happy they are unstuck!
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