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Old 02-03-2009, 01:35 PM   #1
NanaAboo
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Default Unanswered: New Account no POTM Loot Bag?

I have had sooooo much trouble with my main account (American) not being able to get on, etc. that I decided to make a new account and adopt my new Googles, February's POTM to it. I got the account made, logged in and surprise no POTM loot bag. Is this a sign of problems to come with this account too and I should just give up on Webkinz all together?

Is there something I don't know about adopting a POTM on a new account as the first pet? I am so tired of all the problems with Webkinz. Honestly if it weren't for the wonderful lady who I buy my Webkinz from, I would have given up months ago and I've only been doing it for a little over a year!
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Old 02-03-2009, 01:38 PM   #2
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Default Re: New Account no POTM Loot Bag?

There has been a problem with the potm program. A lot of people have not gotten their loot bags. You will be able to get it if you call ganz. The phone number is listed in the help section at the top. I had this happen . What you do is call and leave a message saying what is wrong, and your account info. They will call you back. It took about 3 days for me to get an answer. They then gave me the items I should have gotten. Good Luck
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Old 02-03-2009, 01:42 PM   #3
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Smile Re: New Account no POTM Loot Bag?

adrkmfdm said it all. Call Ganz, and never give up on Webkinz! LOL!
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Old 02-03-2009, 01:43 PM   #4
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Default Re: New Account no POTM Loot Bag?

that happened to both of my accounts last month-asian and american.
I called Ganz 1-866-webkinz- i believe i hit # and went right to their voice mail and left my name and phone # -(daytime) and what my problem was. They called me back with a case # and we played phone tag for a few days. I finally did talk to 2 reps -same day. they gave me kinz cash,wish coin and prize in both docks-not in a loot bag-it was approximately 3 days after talking with them.
so dont give up-give them a call.
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Old 02-03-2009, 03:01 PM   #5
NanaAboo
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Default Re: New Account no POTM Loot Bag?

Thanks to everyone who replied. I knew there was a problem with adopting the POTM on the first day of the month which is why I waited until the 3rd. However, my daughter adopted her Googles on the 1st and although she had to log out and back in to get it, she did get her POTM loot bag. So it confused me why since I waited until the 3rd that I had this problem.

Again thanks!
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