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Old 11-07-2008, 09:11 AM   #1
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Default Unanswered: Nefertiti Headdress and Robe

To ask for the Nefertiti headdress and robe, do you have to go through the contact us screen or can you call them directly? Also, I have a witch costume code that we cannot read the last two digits. Do they usually do anything about that?
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Old 11-07-2008, 09:44 AM   #2
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Default Re: Nefertiti Headdress and Robe

I don't know about the witch costume that you can't read the digits...try taking a picture, emailing it to them, and maybe they'll ask you to call back .
For the nefertiti headdress and robe, i think you can just directly call them
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Old 11-07-2008, 10:00 AM   #3
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Default Re: Nefertiti Headdress and Robe

I found the best thing on the nefertiti is to go to the e-store customer service link. Much faster than calling them on the ganz number.
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Old 11-07-2008, 11:40 AM   #4
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Default Re: Nefertiti Headdress and Robe

Call them,there`s a better chance they`ll reply.
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Old 11-07-2008, 11:45 AM   #5
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Default Re: Nefertiti Headdress and Robe

I have called & sent 2 emails to estore customer service link, but no luck yet. They are usually pretty quick about calling you back. I think they just got a ton of calls/emails to go through!
Witch costume---I'd say call them! They don't give out new codes, but may be able to help you figure it out. I think you're supposed to take them back to the store if you have a problem with an item/code. But definately call Ganz...1-866-WEB-KINZ & they can give you the best info.
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Old 11-07-2008, 05:53 PM   #6
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Default Re: Nefertiti Headdress and Robe

I had the same question about the Neferititi costume. Thanks for posting.
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