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Old 08-18-2008, 09:54 AM   #1
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Default Unanswered: Need a phone # for Ganz

I've just gotten my second Webkinz that has come apart at the seams within a day of purchase. I'd like to call and see if they plan to do anything about it.
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Old 08-18-2008, 09:55 AM   #2
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Default Re: Need a phone # for Ganz

wow, thats cheap, you should definatly call. i dont know thier # but i always see threads with thier # on it. a mod would no, ask them
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Old 08-18-2008, 09:56 AM   #3
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Default Re: Need a phone # for Ganz

1-866-WEB-KINZ
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Old 08-18-2008, 09:57 AM   #4
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Default Re: Need a phone # for Ganz

Sorry to hear that... I had that happen to my Raccoon... My son pointed it out, he was like.. "This cheapo thing is falling apart mom!"

I sew, so it wasn't a problem.. but up his back and then around the neck .. LOL.. Since I basically had to make him again.. I gave him a little more stuffing in him too
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Old 08-18-2008, 10:00 AM   #5
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Default Re: Need a phone # for Ganz

Thank you, I've left a message so we'll see what they have to say.
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Old 08-18-2008, 10:05 AM   #6
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Default Re: Need a phone # for Ganz

Sorry to hear that. Can you return it to the store where you purchased it? As a supplier, they may be able to give you another and return the defective one to Ganz. If you call Ganz, do let us know if they helped you. We've had to stitch a few ourselves.
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Old 08-18-2008, 10:09 AM   #7
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Default Re: Need a phone # for Ganz

when you call 866-webkinz, they're going to ask for your 4 digit customer service number, just press 0000 or any number and leave your message and your phone number and they call you back. I doubt they're going to reimburse you for the webkinz, but good luck!
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Old 08-18-2008, 10:11 AM   #8
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Default Re: Need a phone # for Ganz

1-800-724-5902.

Do NOT call 1866webkinz. It rarely works... mostly what you get is an answering machine. Call the number above, and press 0. Say you are having problems on webkinz. Then have someone over 18 talk to them.
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