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Old 02-19-2012, 01:25 PM   #1
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Default Unanswered: Need help w/Lorax Vid Challenge

Has anyone else has run into this? Would appreciate if anyone has any suggestions. Not a just getting in problem.

I'm getting in. See part A of vid. Get to line saying "It's a simple task,"-dah-dah-dah. I hit the Play button that shows up. See part B of vid. Then, when I get to the end of the vid, it doesn't go anywhere or give any further instructions or anything. It just freezes/stalls on this pale lime green colored screen.

I don't know what to do next. I'm assuming that there's supposed to be a question (questions?) or instructions/directions that show up after part B of the video plays out, but without that it seems the challenge can't proceed.
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Old 02-19-2012, 01:27 PM   #2
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Default Re: Need help w/Lorax Vid Challenge

Maybe following this members instructions might help you?
http://www.webkinzinsider.com/forum/...around-733151/

Don't worry, you're not the only person having this issue. Many others cannot get the videos to play either.
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Old 02-19-2012, 03:34 PM   #3
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Default Re: Need help w/Lorax Vid Challenge

Its okay, I'm pretty sure its a problem on Webkinz's side! Many other's such as myself cannot get the video to load either. I'm pretty sure webkinz will fix it soon enough. Meanwhile, you can attempt to contact Ganz by this link: Contact Us

Good luck!

P.S. Try using Mozilla firefox. Most say that Firefox is working for them!
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Old 02-19-2012, 03:48 PM   #4
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Default Re: Need help w/Lorax Vid Challenge

I've seen others post complaints about this too. Hmm....I will check in on it and see if I can get there okay.
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Old 02-19-2012, 03:49 PM   #5
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Default Re: Need help w/Lorax Vid Challenge

No button appears at all for me to view the video :C
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Old 02-20-2012, 07:56 PM   #6
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Default Re: Need help w/Lorax Vid Challenge

I've been trying since the quest first came out, and it still won't load up for me either. How weird...
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Old 02-20-2012, 08:49 PM   #7
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Default Re: Need help w/Lorax Vid Challenge

I use Explorer and same thing... it didn't work, no matter how many times I tried. I tried using Chrome, and it worked first time. Hope this helps!
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Old 02-20-2012, 11:33 PM   #8
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Default Re: Need help w/Lorax Vid Challenge

View Post Originally Posted by Cheesy1
Maybe following this members instructions might help you?
http://www.webkinzinsider.com/forum/...around-733151/

Don't worry, you're not the only person having this issue. Many others cannot get the videos to play either.

This worked for me thank you Cheesy1!
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Old 02-20-2012, 11:34 PM   #9
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Default Re: Need help w/Lorax Vid Challenge

I've tried FF, IE,and chrome and none of them work for me.
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